Ecommerce Operations & Marketing Specialist

Remote (South Africa)Salary Range: (depending on experience)Reports to:Head of Ecommerce / Marketing LeadType:Full‑Time (Overlap with U.S. EST hours)

Role Overview

We are hiring an experiencedEcommerce Operations & Marketing Specialistto support a portfolio of Shopify storefronts across various clients and internal brands. This role isexecution‑heavy, with an expectation tomanage multiple stores simultaneously, ensure clean product launches, and maintain flawless campaign execution. Over time, the ideal candidate willown processes end‑to‑end, solve problems proactively, and recommend improvementsto workflows and systems.

This is not an entry‑level administrative role. Rather, we seek amid‑to‑senior‑level ecommerce operatorwho executes with precision today and grows into aprocess leader and forward‑thinking operatortomorrow.

Ramp-Up & Ownership:This role starts as execution-focused, with direct guidance and onboarding support. Within the first 60–90 days, the ideal candidate will begintaking ownership of processes, identifying gaps, and proposing solutionsto streamline operations across multiple stores and campaigns. Over time, this Specialist will become thego-to operator for process improvements, launch coordination, and workflow optimization.

Key Responsibilities

Multi‑Store Shopify Management
* Build and launch products on multiple Shopify stores
* Upload, optimize, and QA product images and descriptions
* Set up and organize collections, tags, and merchandising logic
* Update homepage banners and featured collections
* Conduct detailed QA on product pages: pricing, variants, mobile optimization, tracking, and analytics

Email & SMS Marketing Execution (Klaviyo)
* Build and deploy automated email and SMS flows
* Schedule campaigns and maintain campaign calendar
* Segment lists based on strategy guidelines
* Execute A/B tests (subject lines, timing, content)
* Pull and report key campaign metrics
* Ensure campaigns are deployed accurately and on schedule
(Strategy and planning direction are provided by leadership — the Specialist executes and improves.)

Social Media Execution
* Schedule approved social posts across platforms
* Repurpose content for different channels
* Write captions aligned with brand voice and guidelines
* Monitor comments and DMs; provide light community engagement
* Track engagement and provide performance reporting

Product Launch Coordination

For new product drops and seasonal launches, the Specialist will:
* Upload products and finalize store merchandising
* Build supporting landing pages
* Build and schedule launch email and SMS campaigns
* Coordinate social rollout schedule
* Ensure all tracking, pixels, and UTM parameters work correctly
* Execute pre‑, live‑, and post‑launch checklists

Process Ownership & Critical Thinking
* Identify gaps in existing workflows and propose actionable improvements
* Document and refine SOPs for ecommerce operations & marketing execution
* Work with leadership to streamline multi‑store execution
* Communicate issues and solutions with clarity and ownership

Ideal Candidate Profile

We seek a candidate who:
* Has3+ years’ experiencein ecommerce operations or digital marketing execution
* Has managed or supportedmultiple Shopify storessimultaneously
* Is highly organized, detail‑oriented, and execution‑focused
* Communicates clearly and professionally, especially in written formats
* Thrives in a fast‑paced environment with multiple priorities
* Can think ahead, spot gaps and bring thoughtful solutions
Bonus but not required:
* Experience with Klaviyo automations beyond basic flows
* Familiarity with Shopify apps and launch tooling
* Experience documenting and improving processes
* Exposure to multi‑client ecommerce environments

What Success Looks Like
* Clean, error‑free product launches across all stores
* Reliable and timely email/SMS campaigns
* Social content deployed with consistency and accuracy
* SOPs that meaningfully reduce execution friction
* Processes the Specialist owns independently with minimal guidance