Director of Operations &

LOOKING FOR STELLAR TOP CANDIDATES

Position:Director of Operations and GrowthWorking Hours:Full-time│Remote with consistent agreed overlap with US Central TimeSearch Location:South Africa or Latin AmericaSalary:$3,500–$5,000:(Performance Bonus tied to profit, retention, and delivery):The Final Salary Offer depends on the client’s decision, interview results,and experience

About the Client:

We help companies improve sales team performance through AI tools, call reviews, sales playbooks, onboarding, and weekly coaching. Its model combines software with hands-on service.

About the Role:

We need a hands-on leader who can turn our operating plan into a business that wins clients, delivers strong service, and makes a healthy profit. This person will own daily work across marketing, sales, and client delivery, reporting directly to the founder and Chief Visionary Officer.

Who We Want:An experienced operator who has run a B2B agency, consulting business, sales enablement company, or software business with a substantial service team. They should have managed department leads, owned budgets, improved client delivery, and connected sales growth to profit.

Role Responsibilities:
* Marketing Performance:Lead the marketing owner on campaigns, content, funnels, booking flows, and sales materials. Track qualified calls and acquisition cost.
* Sales Execution:Manage sales lead, pipeline, follow-up, forecasts, and cash collection with finance.Client Delivery:Manage audits, onboarding, setup, coaching schedules, client reporting, support, and renewals.
* People and Accountability:Set weekly priorities, assign owners and deadlines, run leadership meetings, coach team leads, and identify hiring needs.
* Profit and Capacity:Track delivery costs, staff hours, budgets, margins, refunds, and overdue payments with finance.
* Product Coordination:Work with product and technical leads on CRM connections, feature readiness, testing, and client issues.
Requirements:
* Leadership Background:5+ years in operations or business leadership, including 2+ years managing several functions or team leads.
* Commercial Judgment:Can explain acquisition cost, conversion, cash collected, client retention, delivery cost, and gross margin.
* Delivery Experience:Has managed paying B2B clients, recurring services, onboarding, and client escalations.
* Systems and Communication:Strong spoken/written English; comfortable with CRMs, work boards, dashboards, spreadsheets, SOPs, and AI tools.
Expected Progress in First 90 Days:
* Days 1 to 30:Assess team, funnel, client journey, costs, and product readiness; establish one work board, named department owners, weekly scorecard, and clear handoffs.
* Days 31 to 60:Fix main bottlenecks; run weekly operating rhythm; track adoption, delivery time, and real service cost; launch suitable pilot clients.
* Days 61 to 90:Present commercial/delivery progress, client results, margin, and capacity; recommend what to scale, fix, and hire.
NOTE:We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.