Director of Operations

Role OverviewOur fast-paced, results-oriented, and strategic PR agency is seeking a high-caliber Director of Operations to serve as the operational backbone of our organization. This is an executive-level leadership role designed for a "systems-first" thinker who can manage the agency’s infrastructure with minimal oversight.

As the Director of Operations, you will bridge the gap between vision and execution. You won't just manage tasks; you will own the agency’s operational cadence, refine our systems, and lead team accountability. We are looking for a proactive partner who reduces the CEO's operational load by anticipating needs two steps ahead and solving problems before they escalate.

Position Details
* Employment Type:Full-Time Independent Contractor
Employment Type:Full-Time Independent Contractor
* Compensation:Market Related
Compensation:Market Related
* Hours:40 hours/week (Fixed Schedule: 9:00 AM – 6:00 PM EST)
Hours:40 hours/week (Fixed Schedule: 9:00 AM – 6:00 PM EST)
* Location:Remote (Latin America or South Africa preferred)
Location:Remote (Latin America or South Africa preferred)
* Reporting To:Founder & CEO
Reporting To:Founder & CEO

Core Responsibilities
* Executive Support & GatekeepingCalendar & Time Protection:Manage the CEO's calendar, prioritizing requests, resolving conflicts, and actively protecting strategic working time.Inbound Triage:Triage email and meeting requests to flag urgent items requiring direct CEO attention while autonomously handling, delegating, or deferring the rest.Event & Logistics Coordination:Coordinate all logistics for external commitments (e.g., speaking engagements, media interviews) to ensure the CEO arrives fully briefed and prepared.
Executive Support & Gatekeeping
* Calendar & Time Protection:Manage the CEO's calendar, prioritizing requests, resolving conflicts, and actively protecting strategic working time.
Calendar & Time Protection:Manage the CEO's calendar, prioritizing requests, resolving conflicts, and actively protecting strategic working time.
* Inbound Triage:Triage email and meeting requests to flag urgent items requiring direct CEO attention while autonomously handling, delegating, or deferring the rest.
Inbound Triage:Triage email and meeting requests to flag urgent items requiring direct CEO attention while autonomously handling, delegating, or deferring the rest.
* Event & Logistics Coordination:Coordinate all logistics for external commitments (e.g., speaking engagements, media interviews) to ensure the CEO arrives fully briefed and prepared.
Event & Logistics Coordination:Coordinate all logistics for external commitments (e.g., speaking engagements, media interviews) to ensure the CEO arrives fully briefed and prepared.
* Team & Self-Accountability & WorkflowOperational Cadence:Own daily Asana management, tracking deadlines, and ensuring team members stay on schedule.Proactive Accountability:Lead weekly team check-ins, identify bottlenecks, and resolve capacity risks. Demonstrate rigorous self-accountability by proactively flagging your own at-risk deadlines before they are missed, including end-of-day status updates whenever a deliverable is running behind schedule.Deliverable Standards:Ensure all final work products (reports, documents, decks) are delivered complete, proofed, and ready to use with zero rework required. Clearly mark in-progress work as such—never presenting drafts as final.SOP Development:Audit existing processes and build/refine Standard Operating Procedures (SOPs) for onboarding, reporting, and internal communications.
Team & Self-Accountability & Workflow
* Operational Cadence:Own daily Asana management, tracking deadlines, and ensuring team members stay on schedule.
Operational Cadence:Own daily Asana management, tracking deadlines, and ensuring team members stay on schedule.
* Proactive Accountability:Lead weekly team check-ins, identify bottlenecks, and resolve capacity risks. Demonstrate rigorous self-accountability by proactively flagging your own at-risk deadlines before they are missed, including end-of-day status updates whenever a deliverable is running behind schedule.
Proactive Accountability:Lead weekly team check-ins, identify bottlenecks, and resolve capacity risks. Demonstrate rigorous self-accountability by proactively flagging your own at-risk deadlines before they are missed, including end-of-day status updates whenever a deliverable is running behind schedule.
* Deliverable Standards:Ensure all final work products (reports, documents, decks) are delivered complete, proofed, and ready to use with zero rework required. Clearly mark in-progress work as such—never presenting drafts as final.
Deliverable Standards:Ensure all final work products (reports, documents, decks) are delivered complete, proofed, and ready to use with zero rework required. Clearly mark in-progress work as such—never presenting drafts as final.
* SOP Development:Audit existing processes and build/refine Standard Operating Proce