Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment explicitly welcomes applicants based in South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, fully remote from South Africa, owning resolving UK customer issues end to end.

Role overview

You will be the problem solver customers rely on. You will handle more complex queries across email, chat and phone, spot recurring issues and help the team improve how customers are supported.

Key responsibilities
* Resolve customer queries across email, chat and phone
* Investigate and escalate complex or technical issues
* Document solutions in the help desk and knowledge base
* Identify recurring issues and suggest improvements
* Meet response-time and satisfaction targets

What you'll need
* Experience in customer support or a service desk role
* Experience with a help desk tool such as Zendesk or Freshdesk
* Excellent written English and a calm, empathetic manner
* Strong problem-solving and ticket prioritisation skills
* A reliable computer, headset and stable fibre connection

Nice to have
* Experience supporting UK or international customers
* Familiarity with SaaS or e-commerce products
* Experience writing help centre articles

What's on offer

This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 145 open positions on Hirezar. View all Remote Recruitment jobs →