Customer Support Agent (Ecommerce | Health & Supplements)

We are seeking a reliableCustomer Support Agentto join our fast-growing ecommerce brand in the health and supplements space. You will manage customer inquiries, improve support efficiency, and contribute to enhancing the overall customer experience.

Key Responsibilities
* Manage customer support tickets via email and live chat (Gorgias)
Manage customer support tickets via email and live chat (Gorgias)
* Respond to inquiries regarding orders, subscriptions, payments, and shipping
Respond to inquiries regarding orders, subscriptions, payments, and shipping
* Support Shopify and ReCharge users, including subscription updates and billing
Support Shopify and ReCharge users, including subscription updates and billing
* Escalate complex or sensitive health-related questions when necessary
Escalate complex or sensitive health-related questions when necessary
* Prepare weekly and monthly reports on support performance and trends
Prepare weekly and monthly reports on support performance and trends
* Identify recurring issues and recommend process improvements
Identify recurring issues and recommend process improvements

Candidate Requirements

Essential Qualifications:
* 2–7 years of customer support experience
2–7 years of customer support experience
* Experience with health, wellness, or supplement brands
Experience with health, wellness, or supplement brands
* Proficiency in Gorgias, Shopify, and ReCharge
Proficiency in Gorgias, Shopify, and ReCharge
* Strong written English communication
Strong written English communication
* Organized, dependable, and able to manage a dedicated support schedule
Organized, dependable, and able to manage a dedicated support schedule

Desirable Qualifications:
* Experience supporting ecommerce or DTC brands
Experience supporting ecommerce or DTC brands
* Exposure to customer experience optimization or retention initiatives
Exposure to customer experience optimization or retention initiatives
* Experience working with remote or international teams
Experience working with remote or international teams

Why Join
* Work with a growing ecommerce brand
Work with a growing ecommerce brand
* Contribute to improving processes and customer experience
Contribute to improving processes and customer experience
* Stable hours, clear expectations, and long-term potential
Stable hours, clear expectations, and long-term potential