Customer Success Manager (YT Creator Program)

Position:Customer Success Manager (YouTube Creator Program)Working Hours:Full-Time│Monday–Friday, 9:00 AM–6:00 PM GMTSearch Location:South Africa │Latin AmericaSalary:2000 - 2500 USD:The Final Salary Offer depends on the client’s decision, interview results,and experience

About the Client:

Our client operates an elite, high-ticket coaching and accelerator program designed specifically for full-time YouTubers, digital creators, and media entrepreneurs. By pairing strategic channel strategy with business model execution—including courses, community building, and high-ticket offers—the program helps digital creators scale their audience, optimize channel monetization, and build sustainable online businesses.

To support rapid community growth and free up lead coaching capacity for strategic expansion, the organization is seeking a dedicated, revenue-driven Customer Success Manager to take complete ownership of client success, weekly accountability, retention, and account growth.

About the Role:

We are seeking a proactive, creator-obsessed Customer Success Manager to manage end-to-end client success across a portfolio of 55+ active YouTubers and content creators.

In this role, you will act as the operational spine and primary accountability coach for clients throughout their 6-month program journey. You will lead client onboarding, run structured weekly/bi-weekly accountability check-ins, track creator progress against channel metrics, and ensure high engagement. Positioned as a revenue-driving partner rather than a traditional support function, you will actively own client retention, renewal execution, high-tier coaching upsells, referral generation, and past-client reactivation.

The ideal candidate is an engaging, results-oriented success manager with 2–5 years of experience, a deep understanding of the YouTube content ecosystem and creator business models, and a passion for helping creators win.

Role Responsibilities:

Client Journey & Accountability Coaching
* Lead comprehensive onboarding workflows for incoming creator clients, setting expectations, account frameworks, and milestone goals.
* Manage the structured 6-month client journey (weekly calls for Month 1 → bi-weekly calls for Months 2–3 → monthly calls for Months 4–6).
* Hold 55+ creator clients accountable to their weekly video publishing schedules, audience growth goals, and monetization targets.
* Conduct regular performance check-ins, reviewing channel analytics, content execution, and business model progress.
* Identify client bottlenecks, channel blockers, or declining engagement early, providing proactive support to keep creators on track.
Revenue Generation, Retention & Account Growth
* Own account retention and renewal strategies to maximize long-term client lifetime value (LTV).
* Identify high-performing clients ready for advanced growth and execute upsells into higher-tier 1-on-1 coaching packages.
* Build a structured client referral system, encouraging satisfied creators to introduce new members to the program.
* Design and execute re-engagement campaigns to reactivate past alumni and past program graduates.
* Monitor client health scores and program sentiment to eliminate churn risks before renewal dates.
Community & Program Operations
* Maintain active engagement and support inside the private client community channels.
* Track client progress, call notes, channel milestones, and account health data systematically within the CRM.
* Gather client testimonials, video reviews, and case studies to support marketing and sales efforts.
* Collaborate directly with the founder and head coaches to refine curriculum, resources, and client delivery.
Requirements:
* 2–5 years of professional experience in customer success, account management, creator coaching, client operations, or high-ticket program management.
* Deep domain knowledge of the YouTube ecosystem, including content strategy, thumbnail/title mechanics, retention metrics, and creator monetization (courses, coaching, communities, sponsorships).
* Strong understanding of online business models utilized by creators and digital entrepreneurs (high-ticket coaching, digital products, memberships).
* Proven track record in a revenue-driving CS role—managing renewals, driving upsells, and generating client referrals.
* Exceptional written and verbal English communication skills with high energy, emotional intelligence, and natural coaching ability.
* Strong organizational skills with the ability to manage accountability cadences for 55+ clients simultaneously.
* Self-motivated and comfortable operating independently in a fast-paced, remote environment.
* Reliable high-speed internet connection, high-quality webcam/microphone setup, and a dedicated workspace.
Preferred Qualifications:
* Previous experience as a YouTube creator, channel manager, video strategist, or editor.
* Experience working inside a high-ticket coaching, mastermind, or online cohort community.
* Practical experienc