LOOKING FOR TOP STELLAR CANDIDATES FROM SOUTH AFRICA

Position: Customer Success ManagerLocation:Remote (South Africa)Compensation:$2,000(Final offer depends on client approval and overall candidates' skills and experience)Employment Type: Full-Time

About the company

Our client partners with car dealerships to provide solutions that help them improve performance, drive revenue, and operate more efficiently. As the company continues to grow, maintaining strong and consistent client relationships is critical to long-term success and referral-driven expansion.

The Opportunity

Our client is hiring a dedicatedCustomer Success Manager (CSM)to build and maintain strong relationships with dealership clients. Currently, local managers are heavily focused on field operations, resulting in inconsistent client communication. This role will ensure every client receives proactive, ongoing engagement and support. The ideal candidate is highly persistent, relationship-driven, and comfortable engaging hard-to-reach dealership managers across multiple communication channels.

Key Responsibilities

1. Client Relationship Management
* Develop and maintain strong, long-term relationships with assigned dealership accounts
* Conduct consistent weekly outreach to ensure engagement and satisfaction
* Serve as the primary point of contact for client communication
2. Proactive Outreach & Engagement
* Use multi-channel outreach strategies (phone, email, text, video messages)
* Persistently follow up with hard-to-reach dealership managers
* Make high-volume outbound calls when necessary (100+ attempts if required to connect)
* Ensure no account goes inactive due to lack of communication
3. Account Growth & Retention
* Identify upsell and referral opportunities within existing accounts
* Drive new business through strong client relationships
* Monitor client health and proactively address risks
4. Pipeline & CRM Management
* Track all communication and follow-ups in CRM
* Maintain accurate notes and next steps for each account
* Ensure consistent pipeline visibility and reporting
Required Experience & Skills
* 2+ years of Customer Success, Account Management, or Relationship Management experience
* Experience managing B2B accounts (automotive industry experience is a plus)
* Strong phone presence and comfort with high-volume outbound calling
* Experience using CRM systems to manage pipelines and follow-ups
* Excellent written and verbal English communication skills