Position:Customer Success Manager (Senior)Location:Remote (South africa)Working Hours:TBDSalary:$2,000/month

Role Overview:The Senior Customer Success Manager will be responsible for managing our most complex and high-touch client accounts. This role requires a deep understanding of both the product and the CBEM regulatory landscape. You will be working closely with clients to ensure they maximize the value of our platform, navigate evolving regulations, and drive overall success.

Key Responsibilities:
* Strategic Account Management:Manage a portfolio of complex accounts, ensuring clients successfully navigate the CBEM regulatory environment.
Strategic Account Management:Manage a portfolio of complex accounts, ensuring clients successfully navigate the CBEM regulatory environment.
* Supplier Onboarding:Oversee supplier onboarding, ensuring smooth and efficient processes that meet clients’ needs.
Supplier Onboarding:Oversee supplier onboarding, ensuring smooth and efficient processes that meet clients’ needs.
* Client Advisory:Act as a trusted advisor to clients, offering strategic guidance on the software and how it can help reduce carbon tax exposure.
Client Advisory:Act as a trusted advisor to clients, offering strategic guidance on the software and how it can help reduce carbon tax exposure.
* Cross-functional Collaboration:Collaborate with the product and technical teams to ensure that client needs are met and issues are resolved effectively.
Cross-functional Collaboration:Collaborate with the product and technical teams to ensure that client needs are met and issues are resolved effectively.
* Customer Success & Retention:Monitor customer health, proactively address any issues, and ensure clients are deriving maximum value from the platform.
Customer Success & Retention:Monitor customer health, proactively address any issues, and ensure clients are deriving maximum value from the platform.
* Feedback Loop:Work closely with the product team to provide customer feedback and ensure the product evolves in line with market needs.
Feedback Loop:Work closely with the product team to provide customer feedback and ensure the product evolves in line with market needs.

Qualifications:
* 5+ years of experience in customer success, account management, or similar client-facing roles, with a focus on SaaS B2B environments.
5+ years of experience in customer success, account management, or similar client-facing roles, with a focus on SaaS B2B environments.
* Deep understanding of complex regulatory environments (e.g., CBEM regulations).
Deep understanding of complex regulatory environments (e.g., CBEM regulations).
* Proven track record of managing high-value clients and driving customer success.
Proven track record of managing high-value clients and driving customer success.
* Strong communication, presentation, and problem-solving skills.
Strong communication, presentation, and problem-solving skills.
* Ability to lead and mentor less experienced team members.
Ability to lead and mentor less experienced team members.