Customer Service Representative

<p>Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity-making critical outbound calls, delivering clear info, and keeping everything on track.</p><hr><p><strong>About the Company: </strong><span>This is a <em>full time role </em>with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.</span></p><p></p><p><strong>Location:</strong><em> </em>El Salvador - Fully Remote</p><p></p><p><strong>Your Mission: Day to Day Responsibilities</strong></p><ul><li><p>Make high-volume inbound and outbound auction-related calls using approved scripts</p></li><li><p>Clearly explain auction details, deadlines, and next steps</p></li><li><p>Document call outcomes and tenant responses accurately in the system</p></li><li><p>Complete multiple call attempts and follow required follow-ups</p></li><li><p>Handle sensitive or escalated conversations with empathy and professionalism</p></li><li><p>Stay compliant with timelines, legal requirements, and internal policies</p></li><li><p>Flag trends, issues, or concerns to team leads</p></li><li><p>Jump in on additional outbound call projects as business needs shift</p></li></ul><p></p><p><strong>Your Toolbox: Skills to be Successful</strong></p><ul><li><p>Previous call center, customer service or outbound calling experience (preferred)</p></li><li><p>Strong verbal communication and active listening skills</p></li><li><p>Ability to stay calm in high-stress or sensitive conversations</p></li><li><p>Comfortable working independently and managing your time</p></li><li><p>Basic computer skills and experience with CRM or call systems</p></li><li><p>Sharp attention to detail-especially with documentation<strong><br></strong></p></li></ul><p><strong>Your Perks: What's in it for you</strong></p><ul><li><p>Working completely remote</p></li><li><p>Location independence</p></li><li><p>Weekend bonus</p></li><li><p>Training and ongoing support to set you up for success</p></li><li><p>Collaborative, supportive team environment</p></li><li><p>A role that builds real-world communication and compliance skills<br></p></li></ul><p><span><strong>Important:</strong> Please ensure that both your CV/resume and your video introduction are submitted in <strong>English</strong>. Applications with materials provided in any other language <strong>will not be reviewed or considered </strong>for the next stages of the process.</span></p><hr><p><strong>Why Adaptive Teams?</strong><br>At Adaptive Teams, we don't just fill positions - we create pathways to success. Whether you're a seasoned pro or just starting out, we're here to help you grow, innovate, and make an impact. If you're looking for exciting opportunities and, a team that's as passionate as you are, this is the place to be.<br></p><hr><p><strong>What to Expect from Our Application Process?</strong><br>Once you apply, you'll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to <strong>check your inbox</strong> (and <strong>your spam folder</strong>, just in case) for further instructions.<br><br>We understand <strong>your time is valuable</strong>, so we strive to keep the assessment process <strong>under 45 minutes</strong> whenever possible, though some roles may require a slightly longer time investment.<br><br>Once selected, you'll have the chance to <strong>schedule your first interview</strong> with our team. We aim to make the process as smooth and transparent as possible, so you'll always know where you stand.</p>

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