Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment explicitly welcomes applicants based in South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.

Role overview

You will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).

Key responsibilities
* Answer customer queries by email, chat and phone
* Log and track cases in the helpdesk system
* Resolve issues or escalate with clear notes
* Process orders, returns and account changes
* Share feedback that helps improve the service
What you'll need
* Experience in customer service or support
* Clear, friendly written and spoken English
* Experience with a helpdesk tool such as Zendesk or Freshdesk
* Calm approach when handling complaints
* Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
Nice to have
* Experience with live chat tools
* Familiarity with e-commerce platforms such as Shopify
* Previous work with UK customers
What's on offer
* Fully remote work from anywhere in South Africa
* A stable, full-time role with a UK employer
* Clear expectations and a friendly, supportive team
* Room to grow as the business grows
About Remote Recruitment

Remote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.

Apply with your CV and a short note on why this role suits you. Remote Recruitment welcomes applications from all suitably capable candidates.

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 145 open positions on Hirezar. View all Remote Recruitment jobs →