Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment explicitly welcomes applicants based in South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa, owning keeping customers happy and reducing cancellations.

Role overview

You will protect the revenue a UK business has already won. You will reach out to at-risk customers, understand why they want to leave, and offer solutions that keep them.

Key responsibilities
* Contact customers at risk of cancelling
* Handle cancellation requests with empathy and clear offers
* Record cancellation reasons and share trends with the team
* Run win-back and renewal follow-ups
* Meet monthly retention and save-rate targets

What you'll need
* Experience in customer retention, account support or customer service
* Experience with a CRM or helpdesk such as HubSpot or Zendesk
* Clear, persuasive spoken and written English
* Comfort working to retention targets
* A reliable laptop and stable fibre connection

Nice to have
* Experience in subscription or e-commerce businesses
* Familiarity with a tool such as Gorgias or Intercom
* Experience reporting on churn

What's on offer

This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 145 open positions on Hirezar. View all Remote Recruitment jobs →