We are looking for candidates based in Latin America, South Africa, or the Philippines. Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. To start processing, submit your resume in English. The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experiencePosition:Customer Success/Sales RepresentativeSchedule:Week 1:Monday–Friday,Week 2:Wednesday–Sunday |Must be able to cover night shift in EST
* Plus:Saturday & Sunday 4 PM–10 PMon-call(standby to receive calls only; no other work required)
Plus:Saturday & Sunday 4 PM–10 PMon-call(standby to receive calls only; no other work required)

It’s crucial that the candidate is consistently available to cover the weekend/on-call portion every other week.

Salary up to$1,500-1,800 per month for LATAM/SAPlease be advised that the final offer will depend on the client's discretion based on experience and qualifications. Additional earning potential available through commissions.

About the company:Started in 2012, and we have been growing in leaps and bounds since then. We have a total of over 100 years of combined experience in the HVAC industry. We are a family-owned business that focuses on quality and making sure we do the job right no matter what heating or air conditioning services our customers require.About the role:

The ideal candidate has a strong personality, is firm and straightforward with customers and team members, and can balance excellent service with sales-driven results. You will be responsible for engaging with customers, driving revenue through upselling and follow-ups, coordinating with technicians, and giving clear instructions to ensure smooth operations in a fast-paced environment. If you thrive in high-pressure situations and are eager to maximize your earnings, this role offers the potential to double your base salary through commissions.Key Responsibilities

● Performance Manager: Monitor the technicians' jobs and process,es and help and correct them if needed●Customer Engagement: Serve as the primary point of contact for customers via inbound and outbound calls, ensuring inquiries are handled promptly and professionally.● Sales & Revenue Growth: Drive upselling opportunities, follow up on estimates, and close sales to maximize revenue.● Team Coordination: Work closely with technicians, giving clear instructions and ensuring tasks are executed efficiently.● Scheduling & Coordination: Manage customer appointments and coordinate with the parts department for timely service.● CRM & Tools: Use Service Titan (or other CRM systems such as Salesforce, Zendesk, etc.) to manage calls, track data, and maintain accurate records.● Documentation: Process permits and other required documentation accurately.● Peak Season Readiness: Perform under pressure during peak AC season (May –October), maintaining composure while delivering results.● Collaboration: Partner with management and team members to improve customer satisfaction, sales performance, and operational efficiency.

Qualifications

● Experience: 3+ years in customer service, inside sales, or call-center roles, ideally in high-pressure or target-driven environments.● US Business Hours Experience: Proven experience working with US business hours and interacting with US-based clients/customers.● Sales Skills: Proven ability to upsell, follow up on leads, and close sales. Must be confident and persuasive.● Leadership & Coordination: Able to give clear instructions and work effectively with technicians and other team members.● Personality: Strong, firm, and straightforward communicator with a motivated and outgoing demeanor. Able to handle objections and remain professional under pressure.● Tech Proficiency: Comfortable using CRM and customer service tools (Service Titan, Salesforce, Zendesk, etc.).● Multitasking: Able to manage multiple tasks efficiently in a fast-paced setting.● Remote Work: Must be able to work remotely while aligning with EST business hours.

Preferred skills:

● Language: Bilingual (English + Spanish strongly preferred).● Industry: Experience in the AC industry or a related technical field is a plus.

Why Join Us

● Probation & Training: 90-day training and probation period to ensure full ramp-up and success in the role.● Career Growth: Significant opportunities for advancement and skill development in sales, leadership, and customer success.● Supportive Team: Be part of a motivated, outgoing team that values results, customer satisfaction, and a positive work culture.