Content Growth Strategist

Lifecycle & Email Marketing ManagerFresh Prints' email channel is our oldest and highest-potential channel — and the one we've leveraged the least. We've built a strong technical foundation, but we're missing the layer that actually makes email work: content. Emails that land at the right moment, in the right way, and create real value for the people on our list.We're looking for someone who is first and foremost a greatmarketer— someone who understands what makes an email get opened, get read, and drive a click. You'll own both our campaign email and our full lifecycle program, and you'll extend that same craft into SMS as we build it into a real channel.This isn't a role where you inherit a machine and keep it running. You're building the content engine on top of the plumbing we already have. If you've been waiting for a channel with this much upside and this little baggage, this is it.This role is about:Owning every word that goes out — subject lines, body, CTAs — across email and SMSTurning a solid technical setup into a channel people actually look forward to hearing fromBuilding lifecycle flows that feel like a conversation, not a drip someone got trapped inWriting for a college-age audience in a voice that feels made for them, not blasted at themBringing a real point of view on performance — not just reading the numbers, but knowing what they're telling you to do nextWhat You'll OwnCampaign Email & SMS ContentOwn email and SMS conceptualization — final say on subject lines, preview text, headers, body, and CTAs across all ofFresh Prints' major marketing momentsWork with our brand and creative teams on design and copy so every send feels on-brandDevelop a campaign content calendar that ladders into the broader marketing calendar, so email and SMS amplify the right message at the right timeOwn A/B testing for subject lines, content approaches, and CTAs — with the discipline to learn from the results and apply themWrite messages that resonate with a college-age audience: content that feels like it's actually written for them, not generic marketingLifecycle Program (Email & SMS)Own the strategy and content forFresh Prints' lifecycle flows: welcome series for new subscribers, post-purchase nurture, cart and browse abandonment, re-engagement, and win-back — across email and SMSAudit the existing lifecycle program, identify gaps, underperforming flows, and moments in the customer journey where we're leaving engagement on the tableOwn segmentation: define the audiences and journey logic that decide who gets what, whenWrite and test improved lifecycle content, and build flows that feel like a conversation with the customer, not a sequence they got dropped into for checking a boxDeliverability & PerformanceMonitor deliverability and engagement metrics — open rates, click-through rates, unsubscribe rates, spam complaints, bounce rates — and maintain a healthy sender reputationFollow email and SMS deliverability best practices: list hygiene, warm-up protocols, segmentation for engaged vs. unengaged audiences, suppression management, and complianceReport on performance on a regular cadence — what's working, what isn't, and what you're changing based on the dataBring a point of view: not just "open rate was 28%," but "here's what that tells us about the subject-line approach, and here's what I'm testing next"Who You AreYou're a strong marketer, and you know it. Your subject lines get opened. Your body copy gets read. Your CTAs get clicked. You have a feel for what makes someone actually engage with a message rather than glance at it before archiving.You understand lifecycle marketing at a real level — you know the difference between a nurture message and a conversion message, and you write them differently.You're fluent in email (and increasingly SMS) as a channel: you know what deliverability means, you care about list health, and you can look at an open rate and know whether it's a subject-line problem or a segmentation problem.You own your own output. Nobody has to check your sends before they go — you hold the standard yourself, and it stings when something ships with a mistake.You work well with technical partners, brand, and creative, and you can translate whatFresh Prints' audience cares about into messaging that lands.You're comfortable with data and let it sharpen your instincts rather than replace them.Requirements4-8 years of experience in email, lifecycle, or CRM marketing, or a closely related role where writing was a primary responsibilityHands-on experience with an ESP or marketing automation platform (Iterable, Klaviyo, HubSpot, Braze, or similar); SMS platform experience a plusDemonstrated understanding of lifecycle programs: welcome series, post-purchase flows, re-engagement, cart abandonment, and the segmentation logic behind themComfort with email/SMS performance metrics — open rate, CTR, unsubscribe rate, deliverability indicators — and the ability to draw real insight from themBasic HTML/CSS