Concierge and VIP Host (Crypto/Gaming Industry)
Somewhere
Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere explicitly welcomes applicants based in South Africa. The estimated monthly salary is R18,500 – R37,000 ZAR. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Position: Concierge and VIP Host
Work Hours (Client): Monday to Friday, Cape Town business hours
Pay Range: Above market base with upside tied to VIP book performance $1000 to $2000/ month
(varies based on skill set and experience level)
Location of Search: Cape Town, South Africa
Work Location:Cape Town (In-Person)
Company Overview:
Our client is a fast-moving, high-growth startup operating two rapidly expanding online casino brands across the crypto and U.S. social casino markets.
Operating within a broader ecosystem of established, industry-leading gaming operators, one brand is backed by an international gaming group running 17 additional casinos generating over $50 million per month in gross gaming revenue. The second brand is backed by a major U.S. operator generating over $10 million per month in gross profit.
The company is structured for aggressive scaling. With relentless execution and high-performing operations, the business is positioned to exceed $100 million in annual profit within the next year.
Role Overview:
Every VIP player is assigned to a dedicated group with access to a 24-hour direct concierge line to resolve any issue or request seamlessly.
We deliver an uncompromising service standard: round-the-clock, bespoke support provided exclusively by skilled human concierges. Every VIP inquiry is met within 60 seconds, 24/7/365. We value authentic human competence and problem-solving excellence above all, executed with maximum speed and precision.
Duties and Responsibilities:
* Manage direct communication with a selective portfolio of high-value players, maintaining exceptional service quality across a low-volume, high-priority message stream.
* Share round-the-clock shift coverage with a teammate, maintaining active notifications to guarantee sub-60-second response times consistently throughout your shift, including nights and weekends.
* Deliver bespoke, white-glove onboarding and end-to-end issue resolution using authentic, human-to-human communication without relying on canned scripts or AI text generators.
Minimum Qualifications:
* Language Requirement:Native or fluent English proficiency (written and spoken).
* Experience:Proven background in high-end hospitality, luxury concierge services, or VIP guest relations; casino and gaming experience is not required as comprehensive training will be provided.
* Exceptional written and verbal English communication skills with strong conversational tact.
* Uncompromising commitment to response velocity and 24/7 availability during allocated shift windows, with a dedication to authentic human interaction rather than scripts or AI bots.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R18,500/month, this role is on par with the average South African remote salary. The USD equivalent ($1,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
Related remote job searches
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 1819 open positions on Hirezar. View all Somewhere jobs →