Compliance & QA Specialist
ReWorks Solutions
Hirezar Summary for South African Applicants
This fully remote full time position at ReWorks Solutions explicitly welcomes applicants based in South Africa. The estimated monthly salary is R26,500 – R30,000 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Clinical Documentation & QA Specialist
Location:Remote – South AfricaWorking Hours:9:00 AM – 5:00 PM ESTSchedule:Monday – Friday
Salary: R 26,500–30,000
About the Role
We are looking for a highly detail-oriented and organisedClinical Documentation & QA Specialistto review clinical documentation, identify errors or gaps, and ensure records meet required quality and compliance standards.
This is a hands-on quality assurance role where you will work closely with RBTs, BCBAs and other providers to review documentation, coordinate corrections and ensure issues are resolved accurately and on time.
The ideal candidate is patient, thorough and confident providing constructive feedback. You should be comfortable dealing with pushback and difficult conversations while remaining professional and not taking things personally.
Requirements
Key Responsibilities
* Set up employee and provider profiles within company systems.
* Use AI tools to identify session notes that may not meet funder expectations and review flagged issues.
* Conduct documentation audits against approved standards and procedures.
* Review RBT and BCBA notes for:
* Missing goals
* Incomplete or overly similar narratives
* Signature issues
* Incorrect dates or times
* Compare documentation against CentralReach billing, service records and schedules to identify discrepancies.
* Coordinate corrections with providers and follow up on outstanding changes.
* Maintain an accurate audit trail within assigned permissions.
* Maintain Excel trackers for new-RBT reviews, recurring errors, amended or removed notes and unresolved corrections.
* Review parent/caregiver training utilisation, includingservice code 97156, against payer-specific expectations and follow up with BCBAs where required.
* Support profile, note and timesheet administration.
* Assist with CentralReach mobile workflow testing and report system issues.
* Train new hires on proper documentation practices and support consistent documentation standards.
What We're Looking For
The successful candidate will be:
* Extremely detail-oriented and thorough.
* Highly organised with strong follow-through.
* Patient and comfortable working through repetitive documentation reviews.
* A quick learner who can understand and apply guidance independently.
* Confident providing constructive feedback and following up when corrections are required.
* Comfortable dealing with resistance or pushback without taking it personally.
* Able to identify inconsistencies, errors and missing information accurately.
* Strong in written communication and professional when communicating with providers.
* Comfortable working with confidential records and sensitive information.
* Proficient in Excel and Microsoft Office.
Experience & Qualifications
Healthcare experience or previous CentralReach experience is not requiredand training can be provided.
However, the following would be advantageous:
* Experience in healthcare, clinical administration, quality assurance or documentation review.
* Experience with clinical or medical records.
* Familiarity with ABA terminology or clinical documentation.
* Experience with CentralReach or similar healthcare/clinical systems.
* Higher education in psychology, healthcare, medical, clinical or a related field.
No specific clinical licence or mandatory qualification is required.
Software & Tools
* Microsoft Excel
* Microsoft Word
* SharePoint
* Outlook
* Microsoft Teams
* Zoom
* CentralReach – training provided
* CentralReach mobile – workflow testing
Important Expectations
This role requires someone who canstand their ground professionally.
You will occasionally deal with RBTs, BCBAs or other providers who may be frustrated or push back when documentation needs to be corrected. The right person needs to be able to remain calm, objective and professional, focus on the requirements, andnot take difficult interactions personally.
If you enjoy quality assurance, spotting details others may miss, keeping records accurate and helping teams improve their documentation, this could be a great fit.
Originally posted onHimalayas
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R26,500/month, this role is on par with the average South African remote salary. The USD equivalent ($26,500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
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About ReWorks Solutions
ReWorks Solutions is a company in the HMO Billing industry that hires remote workers from South Africa. They currently have 14 open positions on Hirezar. View all ReWorks Solutions jobs →