Chief of

Chief of StaffPriorityLocation:Latin America (LATAM) preferred; South Africa considered for strong candidatesWorking Hours:Full-time, aligned to US business hoursType of contract:Independent ContractorType of job:RemoteStart Date:As soon as possible

About the Company:Our client is a US home care business within a larger holding company. Over the past year, their internal team has expanded rapidly across billing, staffing, recruiting, and credentialing, including several offshore team members in Latin America. They are dedicated to building scalable operations, high standards of care, and structured workflows that empower remote talent to drive meaningful business impact.

About the Role:Our client is seeking a full-time, operator-level Chief of Staff to serve as the management layer between the General Manager and a fast-growing internal team. This is an outcomes-driven operational role—not an executive assistant position. You will own outcomes, design scalable systems, and drive cross-functional execution across departments so executive leadership can focus on high-level strategy and aggressive growth.

Key ResponsibilitiesCross-functional Execution
* Act as the central management layer across billing, staffing, recruiting, and credentialing teams to foster seamless collaboration and accountability.
Act as the central management layer across billing, staffing, recruiting, and credentialing teams to foster seamless collaboration and accountability.
* Lead team cadences, standups, and project follow-ups; proactively gather status updates across projects.
Lead team cadences, standups, and project follow-ups; proactively gather status updates across projects.
* Identify operational bottlenecks early, drive cross-functional resolutions, and escalate issues to the General Manager only when necessary.
Identify operational bottlenecks early, drive cross-functional resolutions, and escalate issues to the General Manager only when necessary.

Systems, Processes, and SOPs
* Map, design, and optimize core operational workflows, including staffing-to-credentialing handoffs.
Map, design, and optimize core operational workflows, including staffing-to-credentialing handoffs.
* Build, organize, and maintain a centralized company wiki and SOP repository in Notion.
Build, organize, and maintain a centralized company wiki and SOP repository in Notion.
* Standardize recurring operational tasks to ensure clear ownership and execution standards.
Standardize recurring operational tasks to ensure clear ownership and execution standards.

Operational Ownership
* Take ownership of daily operational execution previously handled by the GM, including billing backfills, routine approvals, and workflow tweaks.
Take ownership of daily operational execution previously handled by the GM, including billing backfills, routine approvals, and workflow tweaks.
* Manage company-wide KPIs: track performance metrics, identify operational trends, and deliver reliable reporting.
Manage company-wide KPIs: track performance metrics, identify operational trends, and deliver reliable reporting.

Strategic Support
* Assist leadership with annual budget planning and strategic year-end initiatives.
Assist leadership with annual budget planning and strategic year-end initiatives.
* Lead internal growth projects from initial planning through execution, keeping deliverables on schedule.
Lead internal growth projects from initial planning through execution, keeping deliverables on schedule.
* Prepare analytical briefs and actionable recommendations to enable faster decision-making by executive leadership.
Prepare analytical briefs and actionable recommendations to enable faster decision-making by executive leadership.

What Success Looks Like (First 90 Days)
* 30 Days: Complete an operational audit of team workflows, run weekly cross-functional cadences, and relieve the GM of routine day-to-day approvals and follow-ups.
30 Days: Complete an operational audit of team workflows, run weekly cross-functional cadences, and relieve the GM of routine day-to-day approvals and follow-ups.
* 60 Days: Launch the official Notion wiki and SOP repository with high-priority workflows fully documented; consolidate team KPIs into a unified dashboard.
60 Days: Launch the official Notion wiki and SOP repository with high-priority workflows fully documented; consolidate team KPIs into a unified dashboard.
* 90 Days: Shift the GM’s time allocation primarily to strategic growth, complete the upcoming budget cycle, and establish clear operational ownership that minimizes process escalations.
90 Days: Shift the GM’s time allocation primarily to strategic growth, complete the upcoming budget cycle, and establish clear operational ownership that minimizes process escalations.

Qualifications Required:
* Proven experience as a Chief of Staff, Operations Manager, or similar operator role where you directly owned outcomes and processes.
Proven experience as a Chief of Staff, Operations Ma