Hirezar Summary for South African Applicants

This fully remote full time position at ReWorks Solutions explicitly welcomes applicants based in South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Position:Case Manager / Client Success Coordinator

Working Hours:US Hours (9am-5pm EST)

Location:Full-Time, Remote (South Africa)

Salary:South African Rand (ZAR)

The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care.

Key Responsibilities:
* Manage and maintain positive relationships with clients and families.
* Address and resolve client concerns, escalations, and service-related issues.
* Conduct root-cause analysis on client attrition and service challenges.
* Coordinate communication between families, therapists, and internal teams.
* Support client retention initiatives and engagement strategies.
* Monitor client satisfaction and identify opportunities for service improvement.
* Maintain accurate records and documentation of client interactions.
* Collaborate with operational teams to ensure timely issue resolution.

Requirements
* Minimum of 2 years experience in case management, client success, or related healthcare coordination roles.
* Strong communication and interpersonal skills to build rapport with clients and internal teams.
* Excellent organizational skills with the ability to manage multiple cases simultaneously.
* Detail-oriented and able to maintain accurate records and documentation.
* Problem-solving mindset and ability to handle challenging situations with empathy.
* Experience working remotely and managing tasks independently.
* Familiarity with CRM and case management software preferred.

Benefits
* Comfortable working U.S. hours
* Remote work from home
Fraud Disclaimer:ReWorks Solutionswill never request payment during recruitment or require in-person office visits. All official communication will come from aReWorks Solutionsemail address. Please verify any suspicious messages with our team directly.

Originally posted onHimalayas

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About ReWorks Solutions

ReWorks Solutions is a company in the HMO Billing industry that hires remote workers from South Africa. They currently have 11 open positions on Hirezar. View all ReWorks Solutions jobs →

Case Manager/Client Success Coordinator