Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere explicitly welcomes applicants based in South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Sales-Driven Call Center Representative

We are seeking a high-energy, persuasive, and results-orientedSales & Support Representativeto join our team. In this role, you aren’t just answering questions—you are a brand ambassador and a closer. You will turn every customer inquiry into a sales opportunity by identifying needs and recommending the perfect solutions.

The ideal candidate is a "people person" with a competitive spirit who thrives on hitting targets and turning a "no" into a "yes" while maintaining a world-class customer experience.

Key Responsibilities
* Revenue Generation:Proactively identify opportunities to upsell or cross-sell products and services during inbound support calls.
Revenue Generation:Proactively identify opportunities to upsell or cross-sell products and services during inbound support calls.
* Consultative Selling:Actively listen to customer needs to recommend tailored solutions that drive sales growth and increase average order value.
Consultative Selling:Actively listen to customer needs to recommend tailored solutions that drive sales growth and increase average order value.
* Lead Conversion:Follow up on inquiries via phone, email, and chat to convert potential leads into loyal, paying customers.
Lead Conversion:Follow up on inquiries via phone, email, and chat to convert potential leads into loyal, paying customers.
* Problem Resolution & Retention:Resolve customer concerns with a "save" mindset, turning negative experiences into opportunities for brand loyalty and renewed sales.
Problem Resolution & Retention:Resolve customer concerns with a "save" mindset, turning negative experiences into opportunities for brand loyalty and renewed sales.
* CRM & Pipeline Management:Maintain meticulous records of customer interactions and sales progress in the CRM to ensure effective follow-ups and lead nurturing.
CRM & Pipeline Management:Maintain meticulous records of customer interactions and sales progress in the CRM to ensure effective follow-ups and lead nurturing.
* Performance Targets:Consistently meet or exceed Key Performance Indicators (KPIs), includingsales conversion rates,revenue targets, and CSAT scores.
Performance Targets:Consistently meet or exceed Key Performance Indicators (KPIs), includingsales conversion rates,revenue targets, and CSAT scores.

Required Skills & Qualifications

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 1632 open positions on Hirezar. View all Somewhere jobs →

Call Center Agents (JD)