Role Title: Sales & Customer Relationship Manager

Location:Remote, Offshore (South Africa, LATAM, or Philippines)

Schedule:Full-Time (40 Hours), 9 AM – 5 PM EST Required

Compensation:Base Salary + Performance Commission

Role Overview: High-EQ Sales Conversion & Retention

We are seeking a charismatic and emotionally intelligent Sales & Relationship Manager to serve as the face of our client interactions. Unlike a traditional cold-caller, this individual will focus onclosing interest and nurturing relationships.The ideal candidate is a "smooth talker" in the best sense—someone who can build instant rapport, handle objections with grace, and maintain a high level of patience with customers. You will not be responsible for building lead lists; instead, you will take high-quality leads and use your verbal agility to convert them into loyal clients.

Key Responsibilities

I. Sales Conversion & Phone Mastery
* Warm Lead Conversion:Take provided lead lists and conduct high-energy sales calls to move prospects through the funnel.
* Relationship Building:Use high emotional intelligence (EQ) to connect with potential clients, understanding their pain points and tailoring the pitch to their specific needs.
* Expert Communication:Maintain a sophisticated, persuasive, and professional tone on all calls, ensuring the customer feels heard and valued.
* Discovery & Closing:Lead discovery calls and manage the handoff or closing process with a focus on a seamless customer experience.

II. Customer Success & Relationship Management
* Account Management:Act as the primary point of contact for existing customers, ensuring their ongoing satisfaction and proactive problem-solving.
* Patience & Support:Manage complex customer inquiries and support issues with a calm, solution-oriented demeanor.
* Retention & Referrals:Execute the Reviews & Referral Program by leveraging your positive relationships with clients to drive organic growth.

III. CRM & Operational Excellence
* Zoho/CRM Management:Maintain impeccable records of all interactions within the CRM, ensuring data integrity and smooth workflow transitions.
* Process Refinement:Advise leadership on how to improve the "customer journey" based on real-time feedback from your calls.

Required Qualifications
* Personality Profile:High Emotional Intelligence (EQ) is non-negotiable. You must be able to "read the room" (even over the phone) and adapt your communication style instantly.
* Experience:Proven track record inCustomer SupportorInbound/Outbound Saleswhere relationship-building was the primary metric of success.
* Verbal Articulation:Exceptional, "near-native" English verbal skills. You should be able to hold a fluid, sophisticated conversation without relying on a rigid script.
* Technical Savvy:Experience withZoho CRM(or similar) to manage lead flows and customer data.
* The "Patience Factor":A demonstrated ability to remain calm and persuasive when dealing with difficult customers or long sales cycles.
* Schedule:Absolute commitment to the 9 AM – 5 PM EST window for real-time engagement.