Job Title: Bookkeeper + Customer Support Specialist (Remote)

Location:Remote (Must overlap with Eastern Time working hours)Salary:$1,500–$1,700 USD/month (Negotiable based on experience)Contract Type:Full-time (40 hours/week)Start Date:ASAP (Urgent Hire)Employment Model:Direct Hire

About the Role

We are seeking a highly organized and proactiveMid-Level Bookkeeper + Customer Support Specialistto support a founder-led, multi-entity business portfolio. This role blends financial management with light operational support and requires someone comfortable working across multiple entities in a dynamic startup environment.

The primary focus is bookkeeping and financial clarity. The secondary focus is managing a shared inbox and handling basic customer inquiries. This is not a call center role — support is primarily email-based.

You will work directly with founders and play a key role in improving financial visibility, tracking profitability, and supporting investor readiness.

Businesses You Will Support
* E-commerce / DTC brand
E-commerce / DTC brand
* Real estate development business
Real estate development business
* Property management company
Property management company
* Content creator business
Content creator business
* Some personal financial tracking
Some personal financial tracking

Key Responsibilities

Bookkeeping & Finance (Primary Focus)
* Manage bookkeeping across multiple entities
Manage bookkeeping across multiple entities
* Organize and categorize expenses (business + limited personal tracking)
Organize and categorize expenses (business + limited personal tracking)
* Handle Accounts Receivable (A/R) and Accounts Payable (A/P)
Handle Accounts Receivable (A/R) and Accounts Payable (A/P)
* Track margins, cost per order, and unit economics
Track margins, cost per order, and unit economics
* Perform profitability analysis across products and entities
Perform profitability analysis across products and entities
* Build and maintain financial clarity dashboards (currently Excel-based)
Build and maintain financial clarity dashboards (currently Excel-based)
* Clean and structure financial data for investor readiness
Clean and structure financial data for investor readiness
* Support accounting system evaluation or migration (QuickBooks knowledge preferred, but not currently in use)
Support accounting system evaluation or migration (QuickBooks knowledge preferred, but not currently in use)
* Ensure accurate financial reporting to support strategic decisions
Ensure accurate financial reporting to support strategic decisions

Customer Support (Secondary Responsibility)
* Manage the shared info@ inbox
Manage the shared info@ inbox
* Respond to basic customer inquiries:Damaged itemsIncorrect shipmentsShipping timelines
Respond to basic customer inquiries:
* Damaged items
Damaged items
* Incorrect shipments
Incorrect shipments
* Shipping timelines
Shipping timelines
* Manage TikTok Shop inquiries
Manage TikTok Shop inquiries
* Escalate complex issues to founders when necessary
Escalate complex issues to founders when necessary

This is a low-volume, primarily email-based support function.

Required Skills & Qualifications

Technical / Hard Skills
* Strong bookkeeping experience (multi-entity experience preferred)
Strong bookkeeping experience (multi-entity experience preferred)
* Advanced Excel proficiency (formulas, dashboards, financial modeling)
Advanced Excel proficiency (formulas, dashboards, financial modeling)
* Experience managing multiple business accounts
Experience managing multiple business accounts
* Deep understanding of:COGSCost per orderMargin trackingUnit economics
Deep understanding of:
* COGS
COGS
* Cost per order
Cost per order
* Margin tracking
Margin tracking
* Unit economics
Unit economics
* A/R and A/P management experience
A/R and A/P management experience
* Experience with e-commerce financials (Shopify familiarity is a bonus)
Experience with e-commerce financials (Shopify familiarity is a bonus)
* Comfortable learning or recommending accounting software (QuickBooks knowledge preferred)
Comfortable learning or recommending accounting software (QuickBooks knowledge preferred)
* Strong written English communication skills for customer email handling
Strong written English communication skills for customer email handling

Seniority Level

Mid-level bookkeeper(Not entry-level, not CFO-level)

Soft Skills & Cultural Fit
* Highly organized and structured
Highly organized and structured
* Proactive and solutions-oriented
Proactive and solutions-oriented
* Comfortable in startup environments
Comfortable in startup environments
* Adaptable and flexible (role blends finance + light support)
Adaptable and flexible (role blends finance + light support)
* Strong ownership mentality
Strong ownership mentality
* Comfortable wearing multiple hats
Comfortable wearing multiple hats
* Discreet when handling personal and business finances
Discreet when handling personal and business finances