Appointment

Appointment Setter

Location & Hours

Location:RemoteEmployment Type:Full-TimeSchedule:Monday–FridayHours:To be confirmedExperience:2–5 years

About the Company

Our client is a local studio of a leading global fitness franchise with more than a thousand gyms worldwide. The studio offers high-energy group training classes that combine high-intensity interval training (HIIT), circuit training, and functional training, with the attention and coaching of a personal trainer. Classes are designed for every age and fitness level, and the studio is known for its supportive, community-driven atmosphere.

The studio generates a steady flow of new leads from people interested in trying a class, along with a large database of past leads and contacts. To make sure every lead gets a fast, friendly response and a booked visit, the studio is hiring a dedicated full-time Appointment Setter.

Role Overview

We are seeking an Appointment Setter to contact new and existing leads and book them into trial classes and studio appointments.

This individual will handle 150–300 new leads each month, reaching out quickly by phone and text, answering questions, and getting prospects booked into the schedule. The Appointment Setter will also work through the studio's large existing database to re-engage past leads and former members and turn them into new bookings. All lead activity is managed in GoHighLevel, and appointments are booked in MindBody using simple, step-by-step SOPs.

The ideal candidate is coachable, quick-thinking, and confident on the phone, with a clear, natural English accent. Sales experience is a plus, but the right attitude and the ability to learn quickly matter most.

Key Responsibilities

New Lead Outreach
* Contact 150–300 new leads each month quickly after they come in, by phone, text, and email.
* Introduce the studio, answer questions, and explain how trial classes work.
* Handle common questions and hesitations with confidence and quick thinking.
* Book interested prospects into trial classes and studio appointments.
Database Re-Engagement
* Work through the studio's large existing database of past leads and contacts.
* Re-engage cold leads, past trial guests, and former members with fresh offers and follow-up.
* Turn inactive contacts into new bookings.
Appointment Booking & Confirmations
* Book appointments and trial classes in MindBody following the studio's SOPs.
* Send appointment confirmations and reminders to reduce no-shows.
* Follow up with no-shows and reschedule them.
* Keep the class schedule accurate and up to date.
CRM & Follow-Up
* Log every call, text, and outcome in GoHighLevel.
* Move leads through pipeline stages and keep contact records accurate.
* Follow a consistent follow-up cadence so no lead falls through the cracks.
* Track booking results and share feedback with the studio team.
Coaching & Improvement
* Follow call scripts and studio processes.
* Take feedback from studio leadership and apply it quickly.
* Look for ways to improve booking rates and show-up rates.
Required Qualifications
* 2–5 years of experience in appointment setting, inside sales, customer service, or another phone-based role.
* Excellent spoken English with a clear, confident, and natural accent.
* Coachable, with the ability to take feedback and apply it quickly.
* Quick thinker who can handle questions and objections on the spot.
* Confident, upbeat, and friendly phone presence.
* Comfortable making a high volume of calls and texts each day.
* Organized, with strong follow-up habits.
* Comfortable learning new software quickly.
* Reliable high-speed internet connection and a quiet, dedicated remote workspace with a professional headset.
* Availability to work full-time, Monday–Friday.
Preferred Qualifications
* Sales experience.
* Experience in fitness, gyms, wellness, or membership-based businesses.
* Experience with GoHighLevel or MindBody.
* Experience re-engaging cold or inactive lead lists.
* A personal interest in fitness or healthy living.
Technology & Tools

Candidates should be comfortable working with or quickly learning:
* GoHighLevel (primary CRM)
* MindBody (scheduling)
* Phone, VoIP, and SMS tools
* Email
* Google Workspace / Microsoft Office
Simple step-by-step SOPs are provided for both GoHighLevel and MindBody, so the tools are easy to learn.

Role Details

Job Title:Appointment SetterExperience:2–5 yearsEmployment Type:Full-TimeSchedule:Monday–FridayHours:To be confirmedWork Arrangement:Fully RemotePrimary Focus:New lead outreach, database re-engagement, trial class and appointment booking, and lead management in GoHighLevel and MindBody

What This Role Offers
* A steady flow of new, interested leads every month.
* Simple SOPs and easy-to-learn tools.
* Coaching and feedback to help you grow your sales skills.
* The chance to help people start their fitness journey.
* A stable full-time remote position within a supportive, community-focused team.
Ideal Candidate Profile

The ideal candidat