Account Operations Coordinator
Somewhere
Hirezar Summary for South African Applicants
This fully remote contract position at Somewhere explicitly welcomes applicants based in South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Role:Account Operations Coordinator
Priority Location:Latin America (LATAM) / South Africa(or as preferred by client)
Working Hours:Monday to Friday, 8:00 AM – 5:00 PM EST
Type of contract:Independent Contractor
Type of job:Remote
About the Company
Our client is a fast-growing, dynamic force in the healthcare staffing sector dedicated to bridging critical gaps in medical provider coverage across the United States. Driven by innovation, operational excellence, and team collaboration, they empower professionals to thrive in an autonomous, high-impact remote environment. Joining their team means becoming part of a supportive, performance-focused culture that values detail, proactivity, and seamless client delivery.
About the Role
Our client is seeking a detail-oriented, proactive Remote Account Operations Coordinator to provide crucial support to the Account Management team. In this role, you will assist Account Managers with daily operational execution, client account administration, data entry, and provider submittal coordination. This position is ideal for an early-to-mid career professional looking to build a career in healthcare staffing account management by mastering day-to-day account workflows and ensuring exceptional service delivery.
Key Responsibilities
Account, Job & Shift Management
* Create, manage, and audit job orders, facility records, and placement profiles across CRM, company platforms, and 3rd-party VMS/MSP job boards.
Create, manage, and audit job orders, facility records, and placement profiles across CRM, company platforms, and 3rd-party VMS/MSP job boards.
* Maintain shift rosters, available assignment days, and start/end times; process shift additions, individual cancellations, and rate adjustments (including OT).
Maintain shift rosters, available assignment days, and start/end times; process shift additions, individual cancellations, and rate adjustments (including OT).
* Review completed new contracts, log terms in internal databases, and ensure secure file archiving.
Review completed new contracts, log terms in internal databases, and ensure secure file archiving.
* Verify job postings on external boards and company websites, troubleshooting issues with Sales and Marketing.
Verify job postings on external boards and company websites, troubleshooting issues with Sales and Marketing.
Operational Coordination & Stakeholder Support
* Assist Account Managers and Sales teams with account administration, job-building troubleshooting, and daily operational execution.
Assist Account Managers and Sales teams with account administration, job-building troubleshooting, and daily operational execution.
* Format and process candidate submittals, verifying required credentials and documentation before client presentation.
Format and process candidate submittals, verifying required credentials and documentation before client presentation.
* Coordinate confirmation letters, assignment paperwork, scheduling logistics, and shift extensions among recruiters, providers, and clients.
Coordinate confirmation letters, assignment paperwork, scheduling logistics, and shift extensions among recruiters, providers, and clients.
* Partner with Support Services, Operations, and Finance to verify timecards, resolve billing discrepancies, and ensure accurate invoicing and provider pay.
Partner with Support Services, Operations, and Finance to verify timecards, resolve billing discrepancies, and ensure accurate invoicing and provider pay.
Data Hygiene & Analytics
* Maintain real-time data hygiene across CRM and VMS systems, tracking assignment milestones and active pipelines.
Maintain real-time data hygiene across CRM and VMS systems, tracking assignment milestones and active pipelines.
* Support month-end data entry and analytics to report on operational trends for quarterly and annual business reviews.
Support month-end data entry and analytics to report on operational trends for quarterly and annual business reviews.
* Identify workflow bottlenecks, follow up on pending submittals, and escalate urgent issues to lead Account Managers.
Identify workflow bottlenecks, follow up on pending submittals, and escalate urgent issues to lead Account Managers.
Qualifications
Required:
* Education & Experience:High School Diploma/GED required (Bachelor's preferred); 1–3 years of administrative, operations, or account coordination experience.
Education & Experience:High School Diploma/GED required (Bachelor's preferred); 1–3 years of administrative, operations, or account coordination experience.
* Communication & Service:Excellent written and verbal English skills with strong interpersonal etiquette and internal customer support capabilities.
Communication & Service:Excellent written and verbal English skills with strong interpersonal etiquette and internal customer support capabilities.
* Technical Proficiency:Proficient in MS Office (Word, Excel) or Google Workspace; comfortable using CRM platforms and dat
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
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About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 1819 open positions on Hirezar. View all Somewhere jobs →