Account Property Manager

Full-Time | Remote | EST Hours

About the Company

We are a growing property management firm supporting landlords and real estate investors in one of the largest rental markets in the United States. Our mission is to help property owners operate efficiently while ensuring residents feel supported and at home.

We pride ourselves on:
* Exceptional customer service
Exceptional customer service
* Fast, solution-oriented responses
Fast, solution-oriented responses
* Clear and transparent communication
Clear and transparent communication
* Operational excellence
Operational excellence

Role Overview

We are seeking a highly organized and detail-drivenAccount Property Managerto serve as the primary liaison between property owners, tenants, and vendors. This role is central to maintaining strong relationships, ensuring timely resolution of maintenance issues, and delivering a consistently positive client experience.

This position is ideal for someone who thrives in a fast-paced, service-oriented environment and excels at multitasking, communication, and process management.

Key Responsibilities

Owner & Tenant Communication
* Act as themain point of contactfor assigned property owners and tenants
Act as themain point of contactfor assigned property owners and tenants
* Deliver clear, professional, and timely updates
Deliver clear, professional, and timely updates
* Build trust through consistent and transparent communication
Build trust through consistent and transparent communication

Work Order & Maintenance Coordination
* Manage thefull lifecycle of work orders(entry → scheduling → follow-up → closure)
Manage thefull lifecycle of work orders(entry → scheduling → follow-up → closure)
* Coordinate vendor scheduling and service timelines
Coordinate vendor scheduling and service timelines
* Ensure maintenance issues are resolved efficiently
Ensure maintenance issues are resolved efficiently

Vendor Management
* Communicate effectively with vendors and contractors
Communicate effectively with vendors and contractors
* Solicit, review, and evaluate bids for special projects
Solicit, review, and evaluate bids for special projects
* Track job progress and completion quality
Track job progress and completion quality

Inspections & Property Oversight
* Schedule property inspections and spot checks
Schedule property inspections and spot checks
* Document findings and coordinate follow-up actions
Document findings and coordinate follow-up actions

Accounting & Billing Collaboration
* Partner with the accounting team to resolve invoice discrepancies
Partner with the accounting team to resolve invoice discrepancies
* Support accurate billing and expense tracking
Support accurate billing and expense tracking

Required Skills
* Exceptionalwritten and verbal English communication
Exceptionalwritten and verbal English communication
* Strong English reading comprehension and rapid information processing
Strong English reading comprehension and rapid information processing
* Ability to build rapport with diverse personalities
Ability to build rapport with diverse personalities
* Detail-oriented with strong organizational skills
Detail-oriented with strong organizational skills
* Excellent time management and multitasking ability
Excellent time management and multitasking ability
* Proactive problem-solving mindset
Proactive problem-solving mindset
* Comfortable navigating multiple digital tools and systems
Comfortable navigating multiple digital tools and systems

Preferred Qualifications
* Bachelor’s degree in Business Administration or related field
Bachelor’s degree in Business Administration or related field
* 2–3 years of experience inproperty management and/or customer service
2–3 years of experience inproperty management and/or customer service
* Experience with property management platforms (AppFolio, Buildium, etc.)
Experience with property management platforms (AppFolio, Buildium, etc.)

Technical Requirements
* Advanced / Fluent English
Advanced / Fluent English
* Proficiency with property management software
Proficiency with property management software
* High-speedwired internet connection (200 Mbps minimum)
High-speedwired internet connection (200 Mbps minimum)
* Windows 10/11 or MacOS
Windows 10/11 or MacOS
* Minimum 4 GB RAM, Intel i5 (or equivalent)
Minimum 4 GB RAM, Intel i5 (or equivalent)

Work Environment
* Fully remote
Fully remote
* Structured, deadline-driven workflow
Structured, deadline-driven workflow
* Collaborative team setting
Collaborative team setting

Schedule

Monday – Friday9:00 AM – 6:00 PM EST(1-hour unpaid lunch)

Who This Role is Ideal For
* Strong communicators
* Highly organized operators
* Detail-obsessed professionals
* Customer-experience focused individuals
* Calm problem solvers