Account Manager / Customer Success Manager (Amazon Specialist)

Location:Remote (LATAM or South Africa)

About the Role

We are seeking a highly skilled and proactiveAccount Manager / Customer Success Managerwith deep Amazon expertise to manage client communications and project execution for Amazon launch services. This is a critical role in a fast-paced digital agency, ensuring clients experience smooth launches, professional support, and consistent communication.

The role involves coordinating across global clients and teams, requiring flexibility withEST business hours (8am–5pm)and the ability to respond outside of typical working hours when needed (especially for international clients such as those in the UAE).

You will be trained by senior leadership and supported by the outgoing Account Manager during transition, but are expected to quickly become the primary point of contact for clients.

Key Responsibilities
* Client Communication & Relationship ManagementServe as the main point of contact for clients, delivering timely updates and proactive support.Maintain strong, clear, and professional communication influent English(near-native preferred).Build trust with clients through responsiveness, consistency, and proactive problem solving.
Client Communication & Relationship Management
* Serve as the main point of contact for clients, delivering timely updates and proactive support.
Serve as the main point of contact for clients, delivering timely updates and proactive support.
* Maintain strong, clear, and professional communication influent English(near-native preferred).
Maintain strong, clear, and professional communication influent English(near-native preferred).
* Build trust with clients through responsiveness, consistency, and proactive problem solving.
Build trust with clients through responsiveness, consistency, and proactive problem solving.
* Amazon Launch & Project ManagementOversee client onboarding and guide clients through the Amazon launch process.Coordinate internal teams and external stakeholders to ensure projects are delivered on time and exceed expectations.Track timelines, deliverables, and deadlines to maintain smooth execution.
Amazon Launch & Project Management
* Oversee client onboarding and guide clients through the Amazon launch process.
Oversee client onboarding and guide clients through the Amazon launch process.
* Coordinate internal teams and external stakeholders to ensure projects are delivered on time and exceed expectations.
Coordinate internal teams and external stakeholders to ensure projects are delivered on time and exceed expectations.
* Track timelines, deliverables, and deadlines to maintain smooth execution.
Track timelines, deliverables, and deadlines to maintain smooth execution.
* High-Touch Customer SuccessAnticipate client needs and provide quick solutions.Respond promptly to inquiries, including occasional after-hours client requests.Ensure long-term satisfaction and retention through a proactive, consultative approach.
High-Touch Customer Success
* Anticipate client needs and provide quick solutions.
Anticipate client needs and provide quick solutions.
* Respond promptly to inquiries, including occasional after-hours client requests.
Respond promptly to inquiries, including occasional after-hours client requests.
* Ensure long-term satisfaction and retention through a proactive, consultative approach.
Ensure long-term satisfaction and retention through a proactive, consultative approach.
* Cross-Functional CollaborationWork with senior leadership and internal teams to refine launch processes.Support client escalations, troubleshooting, and coaching where needed.Leverage tools like Slack and project management systems to keep communication organized.
Cross-Functional Collaboration
* Work with senior leadership and internal teams to refine launch processes.
Work with senior leadership and internal teams to refine launch processes.
* Support client escalations, troubleshooting, and coaching where needed.
Support client escalations, troubleshooting, and coaching where needed.
* Leverage tools like Slack and project management systems to keep communication organized.
Leverage tools like Slack and project management systems to keep communication organized.

Requirements

Experience
* 4+ years in account management or customer success, preferably in theAmazon seller ecosystem.
4+ years in account management or customer success, preferably in theAmazon seller ecosystem.
* Background in Amazon Seller Central, Amazon launch management, orex-Amazon Seller Support experienceis strongly preferred.
Background in Amazon Seller Central, Amazon launch management, orex-Amazon Seller Support experienceis strongly preferred.

Skills
* English proficiency:Native-level or near-native fluency required (written and spoken).
English proficiency:Native-level or near-native fluency required (written and spoken).
* Strong project management skills with the ability to handle mu