Position: Account Director

Work Hours (Client): 9:00 AM – 6:00 PM CST | 4:00 PM – 1:00 AM SAST, Monday – Friday

Pay Range: $2000 - $4000 USD/month(varies based on skill set and experience level)

Location of Search: South Africa

Work Location: REMOTE

Company/Client Overview:

We’re a high-velocity marketing partner for dental practices across North America. In two years we’ve tripled revenue, added & retained distributed clients, and have built a reputation for going the extra mile to deliver outcomes & experiences for our clients, all at startup speed. We’re now scaling our Ops backbone—if you love building processes, owning client relationships, and stretching yourself in a growth environment, this is your seat at the table.

Duties and Responsibilities:

What You’ll Own

1 │ Client Onboarding
* Run kickoff calls, capture assets, and guide practices through our intake playbook.
* Build and track onboarding tickets in Monday.com; keep timelines on course until launch.
* Deliver a clear recap email + milestone roadmap for every new client. In short, ensure our customers never have to worry about what is happening with their service.
2 │ Content Management & QA
* Manage the calendar for service-page builds, blog articles, and Google Business Profile posts in coordination with Ops Manager.
* Coordinate with Web-Dev to ensure each page meets our spec (5-paragraph content, image/text balance, FAQ block, CTA modules).
* Proof, scrub for SEO best practices, and publish—zero placeholder copy goes live.
3 │ Client Performance & Communication
* Monitor production, new-patient counts, and lead flow; turn raw data into simple insights.
* Send proactive mid-month updates and deliver polish in all client touch points.
* Flag trends and partner with Ad-Ops or Web-Dev to keep clients two steps ahead of any potential issues.
4 │ Process Improvement
* Document and refine workflows in Figma + Notion so the team scales without friction.
* Spot gaps, automate repetitive steps, and introduce lightweight reporting—then iterate.
Minimum Requirements:

Language requirement:Excellent English Communication Skills

Education:Bachelor's Degree (ideally)

Experience:4+ years of related experience

Must-Have Background
* 4+ years in a strategic client-facing operations, account management, or project-management role (agency, SaaS, or tech-enabled service).
* Proven experience running onboarding and content calendars end-to-end.
* Fluency with HubSpot (or similar CRM), Google Workspace, and a ticketing/Kanban tool.
* AI-heavy, willingness to learn
* Excellent written and spoken English with a confident, professional tone.
* Comfortable working 4 PM – 1 AM SAST.
Bonus Points
* Healthcare or dental-industry exposure.
* Managed dental-related clients
* Familiarity with Zapier automations.
* Prior ownership of Google Ads

You’ll Thrive Here If You…
* Own outcomeswithout waiting for permission.
* Translate data into plain English— clients understand exactly how we’re driving growth.
* Love hyper-growth settingswhere yesterday’s process becomes today’s baseline.
* Communicate crisplyin Slack, Zoom, and email; time-zones are a superpower, not a hurdle.
* Think in systemsand feel at home inside Kanban boards, SOP docs, and KPI dashboards.