Account Director, Enterprise

Be the one building AI-powered experiences where they matter most.

AtGenesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior Account Director, Enterprise — Sub-Saharan Africa is a senior commercial leadership role responsible for driving revenue growth across a defined territory spanning enterprise accounts, Tier-1 and Tier-2 Service Providers and Public Sector organisations across Sub-Saharan Africa.

This is not a transactional sales role and demands a strategic operator capable of navigating complex buying environments, building trusted C-suite relationships, and positioning and presentingGenesysas the definitive AI, Orchestration and Platform Provider.

The successful candidate will act asGenesys's most senior business presence in-territory — owning the full commercial cycle from strategic account planning and executive engagement through to close, and serving as the primary relationship bridge between African enterprise customers and theGenesysEMEA leadership team.

Key Responsibilities:

Business Development & Revenue Ownership

• Own and exceed annual revenue targets across new business acquisition and expansion within an assigned portfolio of enterprise and strategic accounts.

• Develop and execute multi-year territory and account plans that identify, qualify and progress high-value opportunities aligned toGenesys's AI, Orchestration and Platform strategy.

• Lead the full sales lifecycle — from pipeline generation and executive discovery through commercial negotiation and close — for complex, multi-stakeholder deals.

• Partner withGenesyschannel, alliance and reseller partners across the region to extend market reach and co-sell into target accounts.

• Provide accurate and consistent forecast visibility throughGenesysCRM tools, enabling leadership confidence in pipeline health and revenue predictability.

Executive Relationships & Business Enablement

• Establish and sustain trusted advisor relationships at C-suite and Board level across enterprise customers, service providers and public sector organisations.

• Act as a business partner and strategic consultant — understanding customers' operational priorities, digital transformation agendas and competitive pressures, and translating these intoGenesyssolutions with measurable business outcomes.

• RepresentGenesysat key industry forums, government engagement sessions, and executive briefings across the region, elevating the company's profile as a strategic partner rather than a vendor.

• Coordinate and orchestrateGenesysexecutive sponsorship, technical pre-sales, customer success and professional services resources to align to customer needs at the right moments in the sales cycle.

Segment Focus: Enterprise, Service Providers & Public Sector:

• DriveGenesyspenetration across large enterprise accounts in financial services, retail, insurance , Public Sector and telecommunications — focusing on organisations with material customer engagement complexity and AI-readiness.

• Engage Service Provider and Telco partners as both channel routes to market and as direct customers implementingGenesys-powered managed CX services.

• Navigate the unique procurement and policy landscape of Public Sector clients across Sub-Saharan Africa, including government departments, development finance institutions and parastatal entities.

• Identify and develop sector-specific value propositions that address the commercial, regulatory and societal context of African markets.

Driving theGenesysAI, Orchestration & Platform Narrative:

• ChampionGenesys's evolution as an AI-first, Orchestration and Platform company — positioningGenesysCloud™ not as a contact centre replacement, but as the enterprise backbone for AI-powered customer and employee experience.

• Educate and inspire customer executives on the business case for Agentic AI, experience orchestration and platform consolidation — translating technical capabilities into boardroom-relevant outcomes including cost efficiency, revenue growth and customer loyalty.

• LeverageGenesys's agentic AI portfolio — includingGenesysCloud Copilot, Virtual Agents, AI Studio and Supervisor AI — to differentiate in competitive evaluations and accelerate customer ROI conversations.

• Stay current onGenesysproduct innovation and competitive landscape, acting as a credible and informed commercial voice on AI and CX trends in African market conversations.

Experience & Requirements

Essential

• 8+ years of enterprise technology sales experience, with a minimum of 5 years selling into the