65718055235 - Accounts Receivable

Accounts Receivable Lead

Department:Finance & Operations

Position Type:Full-Time (Remote)

Position Overview

TheAccounts Receivable Leadoversees Accounts Receivable, Billing, and related Customer Service functions. This role ensures accurate billing and collections, supports a consistent customer experience, and coordinates with Finance, Sales Operations, and Lot Operations to resolve customer and account-related issues.

Job Duties & Responsibilities

Team Leadership & Customer Service
* Lead and support the Accounts Receivable, Billing, and Customer Service team.
* Assign priorities, monitor performance, and provide ongoing training and feedback.
* Oversee customer communications and serve as the primary escalation point for complex customer and billing issues.
* Ensure consistent customer service standards and timely response times.

Billing, Collections & Account Management
* Oversee daily and weekly billing, invoicing, payment processing, and account reconciliation.
* Monitor A/R aging and collections and ensure timely follow-up on outstanding balances.
* Review and resolve billing discrepancies, payment issues, and customer account concerns.
* Ensure customer accounts and required documentation, including COIs, POs, and payment information, are accurate and current.
* Support month-end close, reporting, reconciliations, and customer statements.

Sales Operations & Compliance
* Support reservation and contract continuity by ensuring required customer documentation is complete.
* Oversee citation billing, tracking, and related customer follow-up.
* Maintain accurate records and ensure established billing, customer service, and compliance processes are followed.
* Support Zendesk and other customer service workflows as needed.

Cross-Department Collaboration
* Partner with Operations, Finance, Sales Operations, and other departments to resolve customer and account-related issues.
* Identify opportunities to improve billing, customer service, and cross-functional processes.

Hybrid & After-Hours Support
* Provide designated after-hours and weekend customer service and reservation support.
* Monitor and respond to time-sensitive customer calls, emails, and Zendesk requests.
* Resolve routine requests and escalate urgent or complex issues as appropriate.
* Document after-hours activity and provide clear handoffs for unresolved items.
* Note: After-hours responsibilities are expected to require less than four (4) hours of active work per day.

Qualifications & Requirements
* Experience:Previous experience in accounts receivable, billing, collections, or customer service.
* Leadership:Proven experience leading or supervising a team.
* Core Skills:Strong organizational skills, high attention to detail, and excellent written and verbal communication.
* Problem Solving:Ability to manage multiple priorities and resolve issues independently.
* Tech Stack:Proficiency with Google Workspace and billing/account management systems;RentalWorksandZendeskexperience preferred.
* Confidentiality:Ability to maintain strict confidentiality when handling customer and financial information.
* Flexibility:Flexible availability for designated after-hours, weekend, and holiday support as assigned.

Work Location & Schedule Structure
* Combination of scheduled business hours and designated after-hours support.
* Regular daytime responsibilities are performed during scheduled business hours.
* Includes designated after-hours, weekend, and holiday customer service coverage as needed (requiring less than 4 hours of active work per day during coverage windows).
* Employee must maintain appropriate availability and responsiveness during assigned coverage periods.