64877256302 - Operations Coordinator

Operations Coordinator

Type:Full-Time Remote Contractor (40 hours/week)

Schedule:US Central Standard Time (CST) Alignment | Monday – Friday

About the Role

As our Operations Coordinator, you will sit at the intersection of event production, clinical dispatch, and patient experience.

You will own the end-to-end venue logistics for our live dinner seminars—outreaching to restaurants, negotiating private dining room dates, and coordinating event setups. Additionally, you will support our daily operational workflows: maintaining CRM accuracy, assisting with patient welcome interactions, and coordinating mobile clinical scheduling so our field nurses can deliver exceptional care on time.

Key Responsibilities

1. Seminar & Restaurant Event Logistics
* Venue Outreach & Sourcing:Call and email restaurants across target US markets to present our event model, evaluate private dining room setups, and negotiate event availability.
* Date & Logistics Coordination:Lock in event dates, manage room reservation details, confirm audiovisual/seating arrangements, and maintain the nationwide master seminar schedule.
* Vendor & Budget Tracking:Ensure deposit agreements, venue contracts, and catering headcount details are documented cleanly and tracked against timelines.
* Seminar Support:Serve as a primary point of contact for seminar-related patient questions and concerns, including directions, timing, reschedules, and simple logistics.

2. Patient Onboarding & Field Operations Support
* Patient Touchpoints:Conduct initial patient welcome calls and touchpoints, guiding high-ticket patients through their post-purchase onboarding process (working alongside our automated communication tools).
* Clinical Dispatch Assistance:Support the scheduling and coordination between patients and our mobile Nurse Practitioner network to ensure smooth, on-time home treatment visits.
* Data & CRM Integrity:Maintain immaculate records inside our CRM platform—tracking patient status from initial seminar lead, to package sale, to clinical dispatch and completion.
* Outcome Documentation:Document call outcomes, patient questions, and notable concerns in the designated systems so the support team has full visibility.

3. Operational Efficiency & Team Support
* Workflow Optimization:Partner closely with our Director of Operations to streamline daily administrative tasks, reduce operational friction, and support our coordinator team.
* Cross-Functional Communication:Serve as a reliable, articulate operational bridge between executive leadership, marketing seminar teams, and field medical staff.

Qualifications & Requirements
* Relevant Experience:3+ years in operations coordination, event planning logistics, medical/telehealth admin, or high-touch customer support.
* Event & Phone Logistics Literacy:Direct experience cold-calling/outreaching to venues, negotiating event details over the phone, and coordinating multi-city event schedules.
* Fluency & Phone Presence:Elite, near-native spoken and written English. You must be completely articulate, persuasive, and professional on the phone when speaking with restaurant managers, venues, and high-ticket patients.
* CRM & Data Savvy:Fast learner of digital tools and operations software with a meticulous eye for data entry and tracking pipeline milestones.
* High-Touch Mindset:Empathetic, warm, and highly professional demeanor suited for patients investing in premium ($5k–$20k) health packages.
* Schedule Alignment:Ability to work full-time hours aligned with US Central Standard Time (CST) operating hours.