Technical Support Representative
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R23,125 – R40,700 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Title:Technical Support RepresentativeLocation:(Remote) LATAM PreferredSchedule:Monday to Friday, 8 AM – 5 PM CSTCompensation:Based on experienceLanguage Requirement:Fluent English (C1/C2 proficiency)
About the Role
We're hiring aTechnical Support Representativeto join a fast-growing, software-enabled company in the construction and e-commerce space. In this role, you’ll provide exceptional first-line support to internal teams and customers, resolving inquiries primarily through email and internal systems. This is a dedicated support function designed to free up account managers, allowing them to focus on customer adoption, growth, and proactive engagement.
Key Responsibilities
* Respond to incoming support inquiries via email (99% of support volume)
Respond to incoming support inquiries via email (99% of support volume)
* Log, track, and manage internal support tickets using established tools and processes
Log, track, and manage internal support tickets using established tools and processes
* Collaborate closely with engineering, operations, and account management teams to ensure timely issue resolution
Collaborate closely with engineering, operations, and account management teams to ensure timely issue resolution
* Troubleshoot issues related to order management, account setup, and integrations with ERP and e-commerce platforms
Troubleshoot issues related to order management, account setup, and integrations with ERP and e-commerce platforms
* Proactively follow up on open tickets and provide updates to stakeholders
Proactively follow up on open tickets and provide updates to stakeholders
* Maintain accurate documentation of issues, resolutions, and known problems
Maintain accurate documentation of issues, resolutions, and known problems
* Contribute to the continuous improvement of internal support processes and FAQs
Contribute to the continuous improvement of internal support processes and FAQs
Ideal Candidate Profile
* Based in Latin America, with stable internet and a remote-ready work setup
Based in Latin America, with stable internet and a remote-ready work setup
* Fluent inEnglish (C1/C2 level)— both written and spoken
Fluent inEnglish (C1/C2 level)— both written and spoken
* 4+ years of experience in atechnical support,help desk, orcustomer experiencerole
4+ years of experience in atechnical support,help desk, orcustomer experiencerole
* Background ine-commerce platforms,ERP systems, ordigital tools used in B2B workflows
Background ine-commerce platforms,ERP systems, ordigital tools used in B2B workflows
* Experience working in aSaaS or tech-enabled serviceenvironment
Experience working in aSaaS or tech-enabled serviceenvironment
* Familiarity with the construction or building materials industry is aplus, but not required
Familiarity with the construction or building materials industry is aplus, but not required
* Strong attention to detail and organizational skills
Strong attention to detail and organizational skills
* Comfortable navigating internal tools and communicating with cross-functional teams
Comfortable navigating internal tools and communicating with cross-functional teams
Tools You Might Use
* Helpdesk software (e.g. Zendesk, Freshdesk, Intercom, or similar)
Helpdesk software (e.g. Zendesk, Freshdesk, Intercom, or similar)
* Internal ticketing platforms (e.g. Jira, Asana)
Internal ticketing platforms (e.g. Jira, Asana)
* ERP or order management systems
ERP or order management systems
* Communication tools (e.g. Slack, Google Workspace, Notion)
Communication tools (e.g. Slack, Google Workspace, Notion)
Why Join?
* Be part of a high-impact CX transformation within a growing company
Be part of a high-impact CX transformation within a growing company
* Collaborate with a sharp, fast-paced, and mission-driven team
Collaborate with a sharp, fast-paced, and mission-driven team
* Enjoy autonomy, clear processes, and growth opportunities
Enjoy autonomy, clear processes, and growth opportunities
* Get access to modern tools, structured onboarding, and strong team support
Get access to modern tools, structured onboarding, and strong team support
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R23,125/month, this role is on par with the average South African remote salary. The USD equivalent ($1,250/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 614 open positions on Hirezar. View all Somewhere jobs →