Technical Support Analyst
Yuno
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Yuno is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Remote, LATAM, Full Time, Individual Contributor, +1 year of experience
Who We Are
At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The Role
We are orchestrating the best high-performing team!
We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team - the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.
In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard - every payment matters, every client interaction is an opportunity to deliver something exceptional - and we expect the same from the people on this team.
This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here.
If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale - we want to hear from you.
Your contribution will be
* Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
* Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents when necessary
Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents when necessary
* Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
* Create and standardize operational processes that enable scalability and consistent service quality
Create and standardize operational processes that enable scalability and consistent service quality
* Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
* Ensure continuous operational coverage with well-structured shift handovers
Ensure continuous operational coverage with well-structured shift handovers
* Participate in small development activities to build hands-on backend knowledge
Participate in small development activities to build hands-on backend knowledge
* Identify gaps in current tools and workflows and bring solutions to the table
Identify gaps in current tools and workflows and bring solutions to the table
Skills You Need
Minimum Qualifications
* Fluent English, Spanish & Portuguese(written and verbal)
Fluent English, Spanish & Portuguese(written and verbal)
* 1+ year of experience in technical support, NOC operations, or a similar role
1+ year of experience in technical support, NOC operations, or a similar role
* Basic knowledge of monitoring tools and alerting systems
Basic knowledge of monitoring tools and alerting systems
* Basic coding experience - scripting, debugging, or log analysis
Basic coding experience - scripting, debugging, or log analysis
* Familiarity with APIs and ability to assist users with integration or connectivity issues
Familiarity with APIs and ability to assist users with integration or connectivity issues
* Strong analytical and problem-solving mindset
Strong analytical and problem-solving mindset
* Customer empathy and a service-oriented approach
Customer empathy and a service-oriented approach
* Comfort working in fast-paced, high-stakes environments
Comfort working in fast-paced, high-stakes environments
* Eagerness to learn new tools, systems, and technologies
Eagerness to learn new tools, systems, and technologies
What We Offer at YunoCompetitive CompensationRemote Work - You can work from everywhere!Home Office Bonus - A one
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Yuno
Yuno is a company in the analyst industry that hires remote workers from South Africa.