SU - Senior Solutions Engineer
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R37,000 – R46,250 ZAR. This role is suited for senior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Role Description
This is a full-time remote role for aSenior Solutions Engineerat a growing U.S.-based company. TheSenior Solutions Engineerwill be responsible for ensuring the successful onboarding, adoption, and ongoing value delivery for the company customers. You will be a trusted technical and product partner to our Delivery, Account Management, and Data Operations teams—supporting everything from preparing enterprise accounts on Link and Sales Hub, to creating and deploying high-impact buyer demand surveys that feed into the company’s proprietary intelligence.
Qualifications
* 10+ years in a customer-facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst, or similar—preferably in SaaS or intelligence/data products.
* Proven track record in enterprise onboarding, technical solution delivery, and customer success outcomes.
* Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
* Experience designing and deploying surveys (Forsta preferred; SurveyMonkey, Typeform, or a similar acceptable).
* Excellent written and verbal communication skills in English, with the ability to convey technical concepts to business audiences.
* Ability to manage multiple projects in a fast-paced, dynamic environment while maintaining attention to detail.
* Collaborative mindset with a passion for solving complex customer challenges.
Responsibilities
* Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub, ensuring configurations align with customer-specific needs and workflows.
* Guide customers through platform navigation, best practices, and advanced features to accelerate adoption.
* Develop tailored demos, proof-of-concept configurations, and data scenarios that illustrate the platform’s value for customer goals.
* Partner with Account Management to prepare for strategic customer meetings, QBRs, and renewal discussions.
* Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the company’s proprietary datasets.
* Leverage Forsta (preferred) or equivalent tools (SurveyMonkey, Typeform) for survey execution, ensuring data accuracy and high response quality.
* Extract, analyze, and interpret data from Link to generate insights and recommendations for customers.
* Present findings in a clear, business-focused format that drives action.
* Troubleshoot and resolve technical issues in collaboration with Delivery, Account Management, and Data Operations teams.
* Provide structured feedback to the Product team on recurring issues, feature requests, and user experience improvements.
* Develop and maintain comprehensive internal and customer-facing resources, including training guides, knowledge base articles, and onboarding documentation.
Compensation
$ 2,000 - $ 2,500 per month, paid in USD depending on experience.
Details
* Independent contractor agreement paid 2x monthly.
* The client has a desire for long-term commitment.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R37,000/month, this role is competitive with the average South African remote salary. The USD equivalent ($2,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 614 open positions on Hirezar. View all Somewhere jobs →