SU - IT Support Specialist
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R18,500 – R37,000 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
This is a full-time remote role for an IT Support Specialist at a growing US based company. TheIT Support Specialist willbe the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.
Responsibilities
* Technical Support: Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
* Troubleshooting: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
* System Maintenance: Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
* User Support: Guide users through problem-solving processes and provide training on software or system use when necessary.
* Escalation: Identify complex issues and escalate them to the appropriate team or department when needed.
* Documentation: Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
* Software Installation: Support the deployment of new software and updates, ensuring compatibility and smooth operation.
* Network Management: Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
* Incident Reporting: Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.
* Experience2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.Experience working remotely and supporting international clients is a plus.
Experience
* 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
* Experience working remotely and supporting international clients is a plus.
* Technical SkillsStrong knowledge of Windows, macOS, and/or Linux operating systems.Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).Experience with IT support tools (e.g., remote desktop applications, ticketing systems).Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).Experience with hardware troubleshooting and maintenance.
Technical Skills
* Strong knowledge of Windows, macOS, and/or Linux operating systems.
* Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
* Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
* Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
* Experience with hardware troubleshooting and maintenance.
* Communication SkillsExcellent written and verbal communication skills in English and Spanish (Portuguese is a plus).Ability to explain complex technical issues to non-technical users.
Communication Skills
* Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
* Ability to explain complex technical issues to non-technical users.
* Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.
Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.
* Customer Service: Experience in delivering outstanding customer support and service in a fast-paced environment.
Compensation
$1,000 - $2,000 per month, paid in USD depending on experience.
Details
* Independent contractor agreement paid 2x monthly.
* Client has a desire for long term commitment.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R18,500/month, this role is on par with the average South African remote salary. The USD equivalent ($1,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 614 open positions on Hirezar. View all Somewhere jobs →