Engagement Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R37,000 – R64,750 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Job Description: ServiceNow
Engagement Manager
Location: Remote (North American Time Zone)
Type: Full-Time
Reports To: Practice Director / Partner
About the Role
We are seeking an experienced ServiceNow Engagement Manager to own end-to-end client
relationships and delivery of large-scale ServiceNow transformations. This person will serve
as the primary client-facing leader, managing both the business relationship and project
execution for complex enterprise programs.
Engagement Managers in our team are accountable for ensuring success across scope,
schedule, budget, and client satisfaction, while building trusted relationships with executive
stakeholders.
Key Responsibilities
● Lead complex ServiceNow implementations from discovery through go-live and
optimization.
● Serve as the primary relationship manager for key client accounts.
● Coordinate and manage cross-functional delivery teams of 5–15 technical resources.
● Manage project budgets, timelines, scope, and stakeholder expectations.
● Participate in pre-sales activities and support proposal development.
● Mentor junior engagement managers and contribute to practice development.
● Drive client satisfaction and identify expansion opportunities.
Required Qualifications (Must-Have)
● ServiceNow Experience: 5+ years managing enterprise ServiceNow implementations
across multiple modules (ITSM, ITOM, HRSD, CSM).
● Project Leadership: Proven track record leading technology projects with budgets >$1M
and teams of 10+ resources.
● ServiceNow Certifications: Certified Implementation Specialist (CIS) in at least two
modules (non-negotiable).
● Enterprise Client Experience: Direct experience with large enterprises ($1B+ revenue).
● Executive Presence: Strong communication skills with ability to influence C-level
stakeholders.
● ITIL Knowledge: Solid understanding of IT Service Management principles and ITIL
processes.
Preferred Qualifications
● ServiceNow CSA and/or additional CIS certifications.
● Background in management consulting or professional services.
● PMP, Prince2, or equivalent project management certification.
● Industry expertise in Telecom, Legal, Healthcare, or Manufacturing.
● Experience with Agile/Scrum methodologies.
● Pre-sales or business development experience.
What We Value
● Strategic thinking with attention to detail.
● Relationship-building abilities.
● Collaborative leadership style.
● Continuous learning mindset.
● Adaptability and problem-solving skills.
● Client service orientation.
Red Flags (Please Screen Out)
● Candidates with only project management experience and no ServiceNow hands-on
knowledge.
● Those uncomfortable with client-facing responsibilities or executive interaction.
● Rigid waterfall-only mindset without Agile experience.
● Poor communication skills or inability to translate technical concepts to business
stakeholders.
Interview Process
● Week 1: Initial phone screen (focus on ServiceNow experience and cultural fit).
● Week 1–2: Technical interview including ServiceNow case study presentation.
● Decision & Offer: Within 1 week of final interview.
What We Offer
● Boutique firm environment with direct access to leadership and decision-making.
● Opportunity to gain diverse experience across the ServiceNow platform.
● Close-knit team culture with significant growth potential.
● Direct client interaction and relationship-building opportunities.
● Less bureaucracy and more agility than larger firms.
● Comprehensive professional development support (conference attendance,
certifications).
● Chance to shape our practice and processes as we grow.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R37,000/month, this role is competitive with the average South African remote salary. The USD equivalent ($2,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 614 open positions on Hirezar. View all Somewhere jobs →