Sales & Customer Success Specialist - South

Position: Sales & Customer Success Specialist

Work Hours (Client): 9am-5pm PST, Monday-Friday

Pay Range: 1,000-1,500USD/month(varies based on skill set and experience level)

Location of Search: South Africa

Work Location: REMOTE

Type of Contract: Independent Contractor

Company/Client Overview:

Our client is a fast-growing leader in the cryptocurrency infrastructure space, dedicated to making Bitcoin accessible to everyone through a seamless, user-friendly ATM network.

Duties and Responsibilities:

This role exists to generate new revenue through disciplined outbound outreach while protecting and strengthening the experience of our retail hosts and customers.

This is a high-activity, high-accountability position. The individual must be equally comfortable generating new opportunities and solving live operational issues.

They must represent the company with professionalism, clarity, and composure in the U.S. market.

Sales & Lead Generation Responsibilities

This individual will operate as a high-output outbound representative focused on identifying and qualifying new retail host opportunities.

Outbound Expectations

• High-volume outbound calling daily

• High-volume outbound email outreach

• Structured follow-up using defined cadences

• Real-time CRM documentation in HubSpot

• Clear tracking of all conversations and next steps

This is a disciplined outreach role requiring consistent daily execution.

Core Sales Activities

• Prospect convenience stores, gas stations, grocery stores, and multi-location operators

• Identify decision-makers including owners, general managers, CFOs, and operations leaders

• Clearly articulate our value proposition and profit-share model

• Handle first-level objections professionally and confidently

• Qualify opportunities for strategic fit

• Schedule meetings for senior leadership

• Maintain clean and organized pipeline management

Sales Performance Indicators

• Consistent daily outbound activity

• Qualified meetings set weekly

• Opportunities added to pipeline

• CRM accuracy and task completion

• Ability to handle objections independently

Customer Success Responsibilities

This individual will also support live operations and host satisfaction.

They must be able to shift from revenue generation to service mindset seamlessly.

Inbound & Operational Support

• Take inbound calls from retail hosts

• Respond to customer escalations professionally

• Troubleshoot basic operational concerns

• Coordinate with compliance, operations, and technical teams

• Log all support interactions in CRM

Relationship Management

• Conduct proactive check-ins with installed locations

• Monitor host performance and satisfaction

• Identify recurring issues and escalate appropriately

• Suggest improvements based on feedback patterns

• Protect brand reputation in every interaction

Customer Success Performance Indicators

• Timely response and resolution

• Thorough documentation

• Host retention and satisfaction

• Reduction in repeat issues

• Professional call handling

Core Traits Required

This role requires a highly organized and consistent operator.

We are looking for someone who:

• Executes high outbound activity daily without fluctuation

• Maintains structured call blocks and outreach plans

• Keeps CRM records clean and accurate without reminders

• Tracks and closes all open loops

• Follows through on every commitment

• Communicates clearly and confidently with U.S. business owners

• Thinks creatively through objections

• Maintains composure under pressure

• Balances urgency with professionalism

What Organization Means in This Role

• Every call logged

• Every email tracked

• Every follow-up scheduled

• Every issue documented

• Every handoff clearly communicated

What Consistency Means in This Role

• Predictable daily outbound activity

• Reliable follow-up timelines

• Professional tone across all interactions

• Steady performance week over week

• Accountability to measurable standards

90-Day Success Benchmarks

By Day 30

• Fully trained on machine operations and compliance standards

• Executing consistent outbound activity

• Handling first-level support calls with guidance

By Day 60

• Generating steady qualified meetings

• Managing inbound host calls independently

• Maintaining clean and reliable CRM records

By Day 90

• Trusted to operate independently

• Contributing measurable pipeline growth

• Supporting host retention proactively

• Demonstrating operational discipline and reliability

Ideal Background

• 2+ years in outbound sales, SDR, account management, or customer success

• Experience handling live calls with U.S. customers

• Familiarity with fintech, retail partnerships, or financial services preferred

• Experience using HubSpot or similar CRM