Director Of Operations (Real Estate)

Director of Operations

Location:Remote (U.S.-based preferred)Company:Confidential Real Estate OrganizationTeam Size:70+ | High-Growth | Residential Real Estate

About the Company

We are a high-performing, fast-growing residential real estate organization operating at the top tier of our market, with over70 team members and $1B+ in annual transaction volume.

Our business is built on a clearly defined and actively managed operating system — one that prioritizes accountability, performance, and continuous improvement. We are now entering our next phase of growth and are investing in operational leadership to match the caliber of our people and production.

The Opportunity

We are hiring aDirector of Operationsto serve as the operational backbone of the organization.

This is not a maintenance role — this is abuild and scale role.

You will take ownership of the systems, processes, and infrastructure that enable the business to operate efficiently at scale. Your mandate is to eliminate inefficiencies, modernize workflows, implement automation, and create a high-performance operating environment for the entire team.

This role carriesreal ownership, decision-making authority, and accountability for outcomes.

What You’ll Own
* Operations Team LeadershipManage and develop the administrative teamSet performance standards, accountability, and KPIs
* Manage and develop the administrative team
* Set performance standards, accountability, and KPIs
* Process & Systems InfrastructureBuild, document, and enforce SOPs across all core workflowsIdentify inefficiencies and redesign processes for scale
* Build, document, and enforce SOPs across all core workflows
* Identify inefficiencies and redesign processes for scale
* Technology & Tool StackEvaluate, implement, and optimize systems across the organizationDrive adoption and ensure tools are fully utilized and integrated
* Evaluate, implement, and optimize systems across the organization
* Drive adoption and ensure tools are fully utilized and integrated
* Vendor & Contractor ManagementEvaluate all external partners and optimize for performance and costMake clear recommendations on consolidation or replacement
* Evaluate all external partners and optimize for performance and cost
* Make clear recommendations on consolidation or replacement
* Operational Budget OversightPartner with bookkeeping/finance to monitor spend and improve efficiency
* Partner with bookkeeping/finance to monitor spend and improve efficiency
* Cross-Functional AlignmentServe as the operational bridge between sales, marketing, and admin
* Serve as the operational bridge between sales, marketing, and admin
* Continuous ImprovementBuild a culture of ongoing optimization — faster, leaner, more scalable
* Build a culture of ongoing optimization — faster, leaner, more scalable

What You’ll Be Doing (Week-to-Week)
* Auditing workflows and eliminating inefficiencies
* Rebuilding manual processes into automated systems
* Introducing new tools and driving team adoption
* Identifying breakdowns in communication and fixing them permanently
* Evaluating cost structures and presenting data-backed recommendations
* Building reporting dashboards for leadership visibility
* Improving throughput and output across teams

What You Bring

Core Experience:
* 10+ years of operations experience in high-growth or high-volume environments
* Experience scaling systems and processes inside a growing organization
* Strong people management experience (accountability, performance management, coaching)
* Proven ability to build and implement SOPs and operational frameworks
Industry Experience (Preferred):
* Real estate, brokerage, or transaction-heavy environments
* Strong understanding of operational workflows tied to high-volume transactions

How You Operate
* You proactively identify and solve problems before they escalate
* You make decisions with incomplete information and own the outcome
* You use data to guide decisions — not intuition alone
* You communicate clearly and directly, especially in high-stakes situations
* You drive alignment across teams and gain buy-in from resistant stakeholders
* You build systems that function without your constant involvement

Technology Mindset

You are not a developer, but you are highlysystems- and tools-oriented:
* Evaluate tools critically — not everything new is worth adopting
* Challenge legacy processes and outdated systems
* Actively useAI toolsto improve speed, output, and decision-making
* Elevate the technical fluency of the broader team

This Role Is NOT Responsible For
* Sales strategy or agent production
* Marketing creative direction
* Recruiting decisions (without leadership alignment)
* Agent training or coaching programs

The First 90 Days

Days 1–30: Learn & Diagnose
* Meet department leaders and audit all systems
* Map workflows and identify inefficiencies
* Deliver aStart / Stop / Keepreport
Days 31–60: Build & Implement
* Execute high-impact improvements