🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R27,750 – R46,250 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Job Title:Customer/Technical Support Representative

Working Hours: Monday to Friday 3:30 PM – 11:00 PM PST; The shift during the training for the first 30 days will be 8:00 AM – 4:30 PM PST

Salary Range:$1,500 –$2,500/month(higher end of the budget if technical depth is strong)

About the company:The brand that makes fun toys like paddle boards, skateboards and bikes, is now adding electric bikes to the mix.

About the Role:We’re looking to hire a new support representative with strong experience working with physical products.Some kind of technical background would be a big plus—especially if they have hands-on experience with bike components, e-bike systems, or general mechanical/electrical troubleshooting.
* Handle inbound customer support (email, chat, possibly phone)
* Troubleshoot:Bike assembly issuesE-bike power/connectivity issuesMechanical & technical questions
Troubleshoot:
* Bike assembly issues
Bike assembly issues
* E-bike power/connectivity issues
E-bike power/connectivity issues
* Mechanical & technical questions
Mechanical & technical questions
* Read between the lines of customer issues
Read between the lines of customer issues
* Escalate complex cases when needed
Escalate complex cases when needed
* Partner closely with Amanda (CS Manager)
Partner closely with Amanda (CS Manager)

HARD SKILLS REQUIRED
* Customer service experience (technical products preferred)
Customer service experience (technical products preferred)
* Strong troubleshooting / diagnostic thinking
Strong troubleshooting / diagnostic thinking
* Ability to explain technical concepts clearly to non-technical users
Ability to explain technical concepts clearly to non-technical users
* Comfortable learning product documentation & SOPs
Comfortable learning product documentation & SOPs
* Strong written and spoken English
Strong written and spoken English

SOFT SKILLS REQUIRED
* Critical thinker (non-scripted support)
Critical thinker (non-scripted support)
* Calm under pressure
Calm under pressure
* Empathetic communicator
Empathetic communicator
* Curious, problem-solver mindset
Curious, problem-solver mindset
* Willingness to learn product deeply
Willingness to learn product deeply

IDEAL BACKGROUND (BONUS)
* Cycling / e-bike experience (bonus, not mandatory)
Cycling / e-bike experience (bonus, not mandatory)
* Technical support (appliances, electronics, hardware, etc.)
Technical support (appliances, electronics, hardware, etc.)
* Experience working with US customers
Experience working with US customers

Tips for South African Applicants

⏰

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

💰

Salary in Context

At R27,750/month, this role is on par with the average South African remote salary. The USD equivalent ($1,500/mo) benefits from the favourable exchange rate.

📋

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

🔌

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 609 open positions on Hirezar. View all Somewhere jobs →