Customer Support & Sales

Customer Support & Sales Agent

Full-Time (40 hrs/week) | Fully RemoteLocation: South Africa (U.S. Work Hours)

The Role

As aCustomer Support & Sales Agent, you will handle inbound card activation calls from U.S. customers who have received their credit card in the mail. Your primary responsibility is to verify customer identity, activate the card, and guide customers through a short, scripted flow that includes optional add-on or down-sell offers.

This is astructured, process-driven role, not a cold sales position. You will work within the company’s internal agent tool, which provides exact prompts, compliance language, and step-by-step guidance throughout each call.

Agents who succeed in this role are clear communicators, comfortable speaking with U.S. consumers, and able to balance customer service professionalism with light, compliant consultative selling.

Key Responsibilities
* Handle inbound phone calls from U.S.-based customers activating their credit cards
Handle inbound phone calls from U.S.-based customers activating their credit cards
* Follow strict identity verification, security, and compliance workflows
Follow strict identity verification, security, and compliance workflows
* Clearly read and deliver scripted prompts within the company’s internal system
Clearly read and deliver scripted prompts within the company’s internal system
* Present and explain optional add-on or down-sell offers when prompted
Present and explain optional add-on or down-sell offers when prompted
* Maintain a calm, professional, and empathetic tone when speaking with financially sensitive customers
Maintain a calm, professional, and empathetic tone when speaking with financially sensitive customers
* Accurately document call outcomes and follow required call procedures
Accurately document call outcomes and follow required call procedures
* Meet attendance, quality, and performance expectations in a fast-scaling environment
Meet attendance, quality, and performance expectations in a fast-scaling environment

What Success Looks Like
* High accuracy and compliance in identity verification and call execution
High accuracy and compliance in identity verification and call execution
* Strong customer satisfaction and professional call handling
Strong customer satisfaction and professional call handling
* Consistent attendance and schedule reliability
Consistent attendance and schedule reliability
* Ability to convert a portion of eligible calls into approved add-on sales (commission-based)
Ability to convert a portion of eligible calls into approved add-on sales (commission-based)
* Comfort working within highly structured systems, scripts, and compliance requirements
Comfort working within highly structured systems, scripts, and compliance requirements

Qualifications
* Excellent spoken English with aU.S.-friendly accent
Excellent spoken English with aU.S.-friendly accent
* Strong cultural familiarity with U.S. customers and communication styles
Strong cultural familiarity with U.S. customers and communication styles
* Previous experience incustomer support, call centers, sales, or financial services
Previous experience incustomer support, call centers, sales, or financial services
* Confident speaking on the phone and following scripted workflows precisely
Confident speaking on the phone and following scripted workflows precisely
* Detail-oriented and comfortable working in regulated or compliance-driven environments
Detail-oriented and comfortable working in regulated or compliance-driven environments
* Reliable high-speed internet connection and a professional home workspace
Reliable high-speed internet connection and a professional home workspace
* Open to performance tracking, quality monitoring, and structured feedback
Open to performance tracking, quality monitoring, and structured feedback
* South Africa–based candidates strongly preferreddue to language proficiency, time zone alignment, and cultural fit
South Africa–based candidates strongly preferreddue to language proficiency, time zone alignment, and cultural fit

Schedule & Coverage
* Full-time:40 hours per week
Full-time:40 hours per week
* 24/7 operation with higher call volumes during U.S. business hours (EST)
24/7 operation with higher call volumes during U.S. business hours (EST)
* Schedules may include day, evening, or overnight shifts depending on coverage needs
Schedules may include day, evening, or overnight shifts depending on coverage needs

Compensation & Incentives
* Competitive, market-aligned monthly base compensation
Competitive, market-aligned monthly base compensation
* Commission or performance-based incentives tied to successful add-on sales
Commission or performance-based incentives tied to successful add-on sales
* Stable, long-term opportunity within a rapidly scaling organization
Stable, long-term opportunity within a rapidly scaling organization

Why This Role Is Unique
* Join a high-growth fintech launch from the ground up
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