Customer Success Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R18,500 – R27,750 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Position:Customer Success ManagerLocation:Remote (South Africa)Working Hours:TBDSalary:$1,500/monthCompany Overview:A cutting-edge software company focused on helping heavy industry companies navigate the complexities of CBEM (Carbon-Based Emission Management) regulation. Our solution helps clients ensure compliance with CBEM regulation through seamless supplier management, while reducing their overall carbon tax exposure. We are a remote team with a global footprint, currently expanding due to an exciting new partnership and increased demand.
Role Overview:As a Customer Success Manager, you will be responsible for handling supplier onboarding and ensuring our clients' successful adoption of our software. You will manage relationships with B2B clients, guide them through the implementation process, and ensure they are able to effectively leverage our platform to meet their CBEM regulation goals.
Key Responsibilities:
* Supplier Onboarding:Lead onboarding efforts for new suppliers, ensuring smooth integration and adoption of the ClimEase platform.
Supplier Onboarding:Lead onboarding efforts for new suppliers, ensuring smooth integration and adoption of the ClimEase platform.
* Client Success:Serve as the primary point of contact for 2-4 clients, helping them understand and maximize the benefits of our software.
Client Success:Serve as the primary point of contact for 2-4 clients, helping them understand and maximize the benefits of our software.
* Training & Support:Provide training sessions for clients to help them navigate the software and its features, ensuring they achieve optimal usage.
Training & Support:Provide training sessions for clients to help them navigate the software and its features, ensuring they achieve optimal usage.
* Problem Solving:Address client concerns and resolve issues in a timely manner, liaising with technical teams to ensure prompt solutions.
Problem Solving:Address client concerns and resolve issues in a timely manner, liaising with technical teams to ensure prompt solutions.
* Relationship Management:Build and maintain strong relationships with clients to foster long-term success and satisfaction.
Relationship Management:Build and maintain strong relationships with clients to foster long-term success and satisfaction.
* Feedback & Improvement:Collect customer feedback and share insights with the product team to help improve the software.
Feedback & Improvement:Collect customer feedback and share insights with the product team to help improve the software.
Qualifications:
* 3-5 years of experience in customer success or account management, preferably in a SaaS B2B environment.
3-5 years of experience in customer success or account management, preferably in a SaaS B2B environment.
* Strong communication skills, both written and verbal.
Strong communication skills, both written and verbal.
* Experience with onboarding and training clients on software solutions.
Experience with onboarding and training clients on software solutions.
* Ability to manage multiple clients simultaneously.
Ability to manage multiple clients simultaneously.
* A customer-centric approach with a passion for ensuring client success.
A customer-centric approach with a passion for ensuring client success.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R18,500/month, this role is on par with the average South African remote salary. The USD equivalent ($1,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 614 open positions on Hirezar. View all Somewhere jobs →