Customer Success Coordinator

Role:Customer Success CoordinatorCompany:High-End Dental Practice (San Diego, CA)Priority Location:Latin America, South Africa (based on talent pool and client preferences)Working Hours:Monday–Friday, 9 AM–5 PM PSTSalary Range:$1,200–$2,300 USD per month (final offer depends on candidate’s interview, skills, and experience)Type of contract:Independent ContractorType of job:Remote

About the Company:This high-end dental practice, recently acquired in 2024, serves a premium clientele and is committed to delivering exceptional patient experiences. The practice is currently digitizing its records to improve operational efficiency and patient satisfaction. Contractors joining the team benefit from autonomy, exposure to high-profile clients, and the opportunity to contribute to a growing and innovative practice.

About the Role:We are looking for aCustomer Success Coordinatorto ensure patients receive outstanding service and seamless support. The role is critical in maintaining client satisfaction, managing scheduling and follow-ups, and supporting the transition to fully digital practice operations. This position offers the opportunity to shape patient interactions, streamline processes, and have a tangible impact on the success of the practice.

Key Responsibilities:
* Serve as the primary point of contact for patients via phone, email, and CRM.
* Schedule appointments, coordinate follow-ups, and manage new patient leads.
* Maintain accurate and organized patient records, supporting the digitization initiative.
* Collaborate with dental and administrative staff to ensure smooth operations and high-quality patient experiences.
* Track and report patient interactions and key metrics to leadership.
* Identify opportunities to improve processes, patient engagement, and satisfaction.
* Assist with other administrative and operational tasks as required to support the team.
Qualifications:

Required:
* Minimum 2 years of experience in customer success, client services, or administrative support (medical/dental experience preferred).
* Strong communication skills, both written and verbal, with a professional phone presence.
* Comfortable using CRM systems, scheduling software, and MS Outlook.
* Highly organized, detail-oriented, and able to manage multiple tasks independently.
Preferred:
* Experience with patient management systems or dental practice software (e.g., Weave).
* Experience managing high-profile or VIP clients.
* Previous experience supporting remote teams or working in a virtual role.