Client Success Manager (Remote SA)
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R55,500 – R64,750 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Job Title: Client Success Manager (Mental Health)
Location:Remote |Type:Full-Time
About Our Client
Our client is a mission-driven mental health organization committed to providing innovative and accessible therapeutic solutions. As they continue to grow, they are seeking a dedicated and empathetic leader to take ownership of their client experience and drive long-term retention.
The Opportunity
We are seeking an experienced and data-drivenClient Success Managerto lead our client's retention efforts. This is a foundational role for a professional who is passionate about building systems that support long-term client wellness and engagement.
You will be responsible for developing and implementing the strategies that ensure clients not only have a great onboarding experience but also stay engaged and achieve their therapeutic goals. This role bridges intake, therapist communication, and client follow-up, ensuring no client falls through the cracks.
Key Responsibilities
* Retention & Engagement Strategy:Track client attendance, session frequency, and dormant accounts to proactively flag at-risk clients.Proactively follow up with clients who have missed or have not scheduled sessions.Coordinate with therapists to ensure continuity of care and a smooth client re-engagement process.
Retention & Engagement Strategy:
* Track client attendance, session frequency, and dormant accounts to proactively flag at-risk clients.
Track client attendance, session frequency, and dormant accounts to proactively flag at-risk clients.
* Proactively follow up with clients who have missed or have not scheduled sessions.
Proactively follow up with clients who have missed or have not scheduled sessions.
* Coordinate with therapists to ensure continuity of care and a smooth client re-engagement process.
Coordinate with therapists to ensure continuity of care and a smooth client re-engagement process.
* Client Tracking & Reporting:Build and maintain retention dashboards using data from HubSpot, SimplePractice, and billing systems.Provide weekly reports on key metrics such as retention rates, client churn, and therapist performance, identifying trends and making recommendations to leadership.
Client Tracking & Reporting:
* Build and maintain retention dashboards using data from HubSpot, SimplePractice, and billing systems.
Build and maintain retention dashboards using data from HubSpot, SimplePractice, and billing systems.
* Provide weekly reports on key metrics such as retention rates, client churn, and therapist performance, identifying trends and making recommendations to leadership.
Provide weekly reports on key metrics such as retention rates, client churn, and therapist performance, identifying trends and making recommendations to leadership.
* Therapist Support & Accountability:Partner with therapists to monitor caseloads, especially when a therapist transitions out of the practice.Collaborate with the Clinical Director to identify therapists with higher client drop-off rates and develop corrective strategies.
Therapist Support & Accountability:
* Partner with therapists to monitor caseloads, especially when a therapist transitions out of the practice.
Partner with therapists to monitor caseloads, especially when a therapist transitions out of the practice.
* Collaborate with the Clinical Director to identify therapists with higher client drop-off rates and develop corrective strategies.
Collaborate with the Clinical Director to identify therapists with higher client drop-off rates and develop corrective strategies.
* Client Experience & Communication:Act as a key liaison between clients and the practice for questions related to scheduling, therapist transitions, or reassignments.Support the onboarding of new clients to ensure a seamless and positive first experience.
Client Experience & Communication:
* Act as a key liaison between clients and the practice for questions related to scheduling, therapist transitions, or reassignments.
Act as a key liaison between clients and the practice for questions related to scheduling, therapist transitions, or reassignments.
* Support the onboarding of new clients to ensure a seamless and positive first experience.
Support the onboarding of new clients to ensure a seamless and positive first experience.
What You Bring
* 3+ years of experience in a client success, patient coordination, or healthcare operations role, with a strong preference for experience in themental health or medical field.
3+ years of experience in a client success, patient coordination, or healthcare operations role, with a strong preference for experience in themental health or medical field.
* A strong analytical mindset, with the ability to identify patterns in client behavior and recommend data-driven solutions.
A strong analytical mindset, with the ability to identify patterns in client behavior and recommend data-driven solutions.
* Proficiency with CRM platforms (HubSpot preferred), EHR systems (SimplePractic
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R55,500/month, this role pays well above the average South African remote salary. The USD equivalent ($3,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 614 open positions on Hirezar. View all Somewhere jobs →