[CG] Sales & Customer Success Coordinator (SaaS)

Position:Sales & Customer Success CoordinatorWorking Hours:Full-time │Mon - Fri│9:00 am - 6:00 pm CSTAvailable to attend internal meetings with the AU team twice a weekin the later part of the day, approximately around 7 PM.Holidays:US HolidaysSearch Location:Latin America and South AfricaSalary:$2500 - $3200 (depending on exp and client’s final offer):OTE: Uncapped commission tied to revenue and retention performance:The Final Salary Offer depends on the client’s decision, interview,results, and experienceImportant:Asking Salary (including OTE/commission structure) should alreadybe inclusive of any applicable on-costs, taxes, government contributions,or statutory benefits in their respective country.

About the Role:

This is a sales-led role with Full onboarding and high account ownership responsibilities.

You will:
* Be the first point of contact for inbound North American leads
* Qualify, progress and close opportunities through the pipeline
* Run demos, manage objections and drive deals through to signed agreement
* Work closely with the AU-based sales lead on strategy, pricing and larger opportunities
* Own the onboarding process end-to-end once a deal is signed
* This role suits someone who likes clear ownership - from first conversation through to long-term growth.
Role Responsibilities:

Sales & Pipeline
* Respond to and qualify inbound leads
* Run discovery calls to assess fit and opportunity size
* Coordinate and prepare prospects for demos
* Maintain structured follow-up to maximise conversion
* Keep CRM clean and pipeline moving
* Assist in proposal and pricing discussions
* Closing smaller opportunities independently
* Identify upsell potential during sales conversations
You will be accountable for moving deals forward and contributing to revenue growth.

Onboarding & Account Growth
* Lead the end-to-end onboarding process for new customers
* Deliver training and ensure strong platform adoption
* Act as the primary point of contact post-sale
* Monitor account health and address risks early
* Manage renewals proactively
* Drive expansion revenue within existing accounts
This is not a handoff role. You will manage the relationship through onboarding, adoption, and growth.

Commission / OTE:

In addition to base salary, this role includes uncapped commission tied to:
* New revenue generated
* Expansion revenue within existing accounts
* Renewal and retention performance
Quick overview:The typical sales cycle for smaller dealers (the primary focus) is about 30–40 days. The average deal size is around $7,000 USD, with deals typically ranging from $3,000 up to $50,000 or more (this will be discussed more during client interview and during onboarding)

On-target earnings from a combination of sales and customer success commissions are projected to add approximately $1,000 per month.

High performers should expect to materially increase their monthly earnings through revenue contribution.

Requirements:
* 2–4 years of experience in SaaS sales, business development, or account growth
* Confident running discovery conversations
* Strong follow-up discipline
* Commercial mindset and comfort discussing pricing
* Experience with CRM systems (Zoho, HubSpot or similar)
* Organised and comfortable working across time zones
Ideal Profile
* Like owning revenue, not just servicing accounts
* Enjoy both closing and growing clients
* Are structured and disciplined with follow-up
* Want to play a key role in scaling a growing SaaS business
NOTE:We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.