Account Manager / Customer Success (Amazon)
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R18,500 – R37,000 ZAR. This role is suited for senior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Account Manager / Customer Success Manager (Amazon Specialist)
Location:Remote (LATAM or South Africa)
About the Role
We are seeking a highly skilled and proactiveAccount Manager / Customer Success Managerwith deep Amazon expertise to manage client communications and project execution for Amazon launch services. This is a critical role in a fast-paced digital agency, ensuring clients experience smooth launches, professional support, and consistent communication.
The role involves coordinating across global clients and teams, requiring flexibility withEST business hours (8am–5pm)and the ability to respond outside of typical working hours when needed (especially for international clients such as those in the UAE).
You will be trained by senior leadership and supported by the outgoing Account Manager during transition, but are expected to quickly become the primary point of contact for clients.
Key Responsibilities
* Client Communication & Relationship ManagementServe as the main point of contact for clients, delivering timely updates and proactive support.Maintain strong, clear, and professional communication influent English(near-native preferred).Build trust with clients through responsiveness, consistency, and proactive problem solving.
Client Communication & Relationship Management
* Serve as the main point of contact for clients, delivering timely updates and proactive support.
Serve as the main point of contact for clients, delivering timely updates and proactive support.
* Maintain strong, clear, and professional communication influent English(near-native preferred).
Maintain strong, clear, and professional communication influent English(near-native preferred).
* Build trust with clients through responsiveness, consistency, and proactive problem solving.
Build trust with clients through responsiveness, consistency, and proactive problem solving.
* Amazon Launch & Project ManagementOversee client onboarding and guide clients through the Amazon launch process.Coordinate internal teams and external stakeholders to ensure projects are delivered on time and exceed expectations.Track timelines, deliverables, and deadlines to maintain smooth execution.
Amazon Launch & Project Management
* Oversee client onboarding and guide clients through the Amazon launch process.
Oversee client onboarding and guide clients through the Amazon launch process.
* Coordinate internal teams and external stakeholders to ensure projects are delivered on time and exceed expectations.
Coordinate internal teams and external stakeholders to ensure projects are delivered on time and exceed expectations.
* Track timelines, deliverables, and deadlines to maintain smooth execution.
Track timelines, deliverables, and deadlines to maintain smooth execution.
* High-Touch Customer SuccessAnticipate client needs and provide quick solutions.Respond promptly to inquiries, including occasional after-hours client requests.Ensure long-term satisfaction and retention through a proactive, consultative approach.
High-Touch Customer Success
* Anticipate client needs and provide quick solutions.
Anticipate client needs and provide quick solutions.
* Respond promptly to inquiries, including occasional after-hours client requests.
Respond promptly to inquiries, including occasional after-hours client requests.
* Ensure long-term satisfaction and retention through a proactive, consultative approach.
Ensure long-term satisfaction and retention through a proactive, consultative approach.
* Cross-Functional CollaborationWork with senior leadership and internal teams to refine launch processes.Support client escalations, troubleshooting, and coaching where needed.Leverage tools like Slack and project management systems to keep communication organized.
Cross-Functional Collaboration
* Work with senior leadership and internal teams to refine launch processes.
Work with senior leadership and internal teams to refine launch processes.
* Support client escalations, troubleshooting, and coaching where needed.
Support client escalations, troubleshooting, and coaching where needed.
* Leverage tools like Slack and project management systems to keep communication organized.
Leverage tools like Slack and project management systems to keep communication organized.
Requirements
Experience
* 4+ years in account management or customer success, preferably in theAmazon seller ecosystem.
4+ years in account management or customer success, preferably in theAmazon seller ecosystem.
* Background in Amazon Seller Central, Amazon launch management, orex-Amazon Seller Support experienceis strongly preferred.
Background in Amazon Seller Central, Amazon launch management, orex-Amazon Seller Support experienceis strongly preferred.
Skills
* English proficiency:Native-level or near-native fluency required (written and spoken).
English proficiency:Native-level or near-native fluency required (written and spoken).
* Strong project management skills with the ability to handle mu
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R18,500/month, this role is on par with the average South African remote salary. The USD equivalent ($1,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 614 open positions on Hirezar. View all Somewhere jobs →